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- Tasks: Handle customer calls and queries, ensuring top-notch service and satisfaction.
- Company: Join a leading healthcare company with a focus on customer care.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and more.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while working remotely most of the time.
- Qualifications: Fluent in Czech & German or Czech & Polish; customer service experience is a plus.
The predicted salary is between 25000 - 25000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £25,000 per year
Client Profile: Origin Multilingual is proud to announce, we are searching for a Czech & German OR Czech & Polish Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- Czech & German OR Czech & Polish Fluent
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Shift pattern: Monday to Friday; 08:00-16:15
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Bury employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Bury
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Origin Multilingual. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios. Think about how you'd handle tricky situations and show off your problem-solving skills.
✨Tip Number 3
Show your passion! When you get the chance to speak with the hiring team, let them know why you're excited about this role. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don't forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any customer service experience you have, especially if it involves handling calls or managing queries. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Czech & German OR Czech & Polish Customer Service Representative role. Show us your passion for delivering top-notch service and how you can add value to our team.
Show Off Your Language Skills: Since this role requires fluency in Czech & German or Czech & Polish, make sure to highlight your language skills prominently. We love seeing candidates who can communicate effectively with our customers in their native languages!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Origin Recruitment Ltd
✨Know Your Languages
Make sure you brush up on your Czech and either German or Polish before the interview. Be ready to demonstrate your language skills, as this role heavily relies on effective communication with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to build rapport and provide top-notch service, as this is key for the role.
✨Familiarise Yourself with the Company
Do some research on the healthcare industry and the specific services offered by the company. Understanding their products will help you answer questions confidently and show your enthusiasm for the role.
✨Prepare for Remote Work Questions
Since this position is mostly remote, be ready to discuss how you manage your time and stay motivated while working from home. Share any strategies you have for maintaining productivity in a hybrid work environment.