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- Tasks: Handle customer calls and queries, ensuring top-notch service and satisfaction.
- Company: Join a leading healthcare company with a focus on customer care.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and more.
- Other info: Flexible hybrid work model with great career growth opportunities.
- Why this job: Make a real difference in customer experiences while working remotely.
- Qualifications: Fluency in Czech & German or Czech & Polish; customer service experience is a plus.
The predicted salary is between 25000 - 25000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £25,000 per year
Client Profile:
Origin Multilingual is proud to announce, we are searching for a Czech & German OR Czech & Polish Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a 'can do' attitude
- Attention to detail with high level of communication skills is essential
- Czech & German OR Czech & Polish Fluent
- Computer literacy
- A passion to deliver the highest quality for our client's customers
Shift pattern: Monday to Friday; 08:00-16:15
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Ashton-under-Lyne employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Ashton-under-Lyne
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t forget to showcase your language skills! If you're fluent in Czech and German or Polish, make sure to highlight this during your conversations. It’s a key selling point for this position!
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes the process smoother for both of us. Plus, you’ll get updates on your application status right away!
We think you need these skills to ace Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Ashton-under-Lyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service experience you have, especially if it involves handling calls or managing queries.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how your language skills in Czech & German or Czech & Polish can add value to our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application demonstrates your communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Origin Recruitment Ltd
✨Know Your Languages
Make sure you brush up on your Czech and either German or Polish before the interview. Be ready to demonstrate your fluency, as this role heavily relies on effective communication with customers in these languages.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to build rapport and provide top-notch service, as this is key for the role.
✨Familiarise Yourself with the Company
Do some research on the healthcare industry and the specific services offered by the company. Understanding their products will help you answer questions confidently and show your genuine interest in the position.
✨Prepare for Remote Work Questions
Since this is a hybrid role, be ready to discuss your experience with remote work. Share how you stay motivated and organised while working from home, and any tools you use to manage your tasks effectively.