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- Tasks: Handle customer calls and queries, ensuring top-notch service and product knowledge.
- Company: Join a leading healthcare company with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, and hybrid working model.
- Why this job: Make a difference in customer experiences while working remotely most of the time.
- Qualifications: Fluent in Swiss German, with strong communication skills and a positive attitude.
- Other info: Flexible shift patterns and opportunities for personal growth.
The predicted salary is between 26000 - 29000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £27,350 per year
Client Profile: Origin Multilingual is proud to announce, we are searching for a Swiss German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Shift pattern: E Shift + Saturday (37.5 hours per week): Monday, Tuesday, Wednesday, Friday, Saturday (11:45 – 20:00)
Additional benefits: Contributory pension scheme of up to 6% Opportunity to buy
Swiss German Customer Service Representative employer: Origin Multilingual
Contact Detail:
Origin Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swiss German Customer Service Representative
✨Tip Number 1
Get your networking game on! Reach out to folks in the healthcare industry or those already working at Origin Multilingual. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Brush up on your Swiss German skills and customer service scenarios. Role-playing with a friend can help you feel more confident when handling calls and queries.
✨Tip Number 3
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and how you build rapport with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Swiss German Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Swiss German Customer Service Representative. Highlight any relevant experience, especially in customer service, and don’t forget to showcase your language skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for customer service and how you can add value to our team at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Origin Multilingual
✨Know Your Product Inside Out
Make sure you have a solid understanding of the products and services offered by the company. This will not only help you answer customer queries effectively but also demonstrate your commitment to providing top-quality service.
✨Practice Your Swiss German
Since this role requires fluency in Swiss German, it’s crucial to practice speaking and listening in that dialect. Consider doing mock interviews or role-playing scenarios to boost your confidence and ensure you can communicate clearly with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to build rapport and maintain a professional approach, as these are key traits for this position.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about common challenges in customer service and prepare your responses. This will show that you can think on your feet and are ready to tackle any situation that comes your way.
