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- Tasks: Engage with clients, manage queries, and facilitate payments in a dynamic finance environment.
- Company: Join a leading company in the finance sector, known for its commitment to customer service excellence.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work culture with Monday to Friday shifts.
- Why this job: Perfect for those who love helping others and want to grow in a reputable industry.
- Qualifications: Fluent German speaker with customer service experience and strong communication skills required.
- Other info: Full-time, permanent role with opportunities for professional development.
The predicted salary is between 19800 - 27600 £ per year.
German Speaking Customer Service Advisor Location: Preston, On Site Salary: £24,810.00 + Bonus’ Our Client: Our client is looking for a German Speaking Customer Service Advisor to join an industry leader in the Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday. Key Responsibilities: * Answering & making calls from existing and new clients * Proactively dealing with all queries relating to the business * Taking payments * Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams * Managing email queries * A professional approach with the ability to build rapport with each customer * Demonstration extensive knowledge on all our product ranges * Facilitating calls from B2B and B2C * Account management * Translating customer correspondence * Project Management * Timely escalation management (internal & external) Personal Specification: * German fluent to business level * Experience of working in a customer service / collections / call centre * Empathatic * Self-motivated, with a ‘can do’ attitude * Attention to detail with high level of communication skills is essential * Computer literacy * A passion to deliver the highest quality for our clients customers * Negotiation skills & conflict resolution * Ability to multi-task and set priorities * Dispute resolution * Delivers expected results, meets KPI’s * Project management * Sufficient mathematical knowledge, required for their particular role Shifts: * Monday to Friday – 8am-4pm / 9am-5pm
German Speaking Customer Service Advisor employer: Origin Multilingual
Contact Detail:
Origin Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your German language skills, especially in a business context. Practising common customer service phrases and terminology will help you communicate effectively during the interview.
✨Tip Number 2
Familiarise yourself with the finance sector and the specific services offered by our client. This knowledge will not only impress during the interview but also help you answer questions more confidently.
✨Tip Number 3
Prepare examples from your previous experience that showcase your customer service skills, particularly in handling queries and resolving disputes. Be ready to discuss how you’ve successfully managed challenging situations.
✨Tip Number 4
Demonstrate your ability to multi-task and prioritise by thinking of scenarios where you had to juggle multiple responsibilities. This will show that you can handle the demands of the role effectively.
We think you need these skills to ace German Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in call centres or collections. Emphasise your fluency in German and any relevant skills that match the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries effectively. Mention specific examples of how you've built rapport with customers in the past.
Highlight Relevant Skills: In your application, focus on key skills such as negotiation, conflict resolution, and attention to detail. Use bullet points to make these stand out and relate them to the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Origin Multilingual
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with clients.
✨Showcase Your Customer Service Experience
Highlight your previous experience in customer service or call centre roles. Be ready to discuss specific examples of how you've handled customer queries, resolved conflicts, and built rapport with clients.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've successfully managed disputes or escalated issues. Employers value candidates who can think on their feet and provide solutions, so have a few examples ready.
✨Familiarise Yourself with the Finance Sector
Research the finance industry and understand the products and services offered by the company. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
