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- Tasks: Handle inbound and outbound calls, manage queries, and provide top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry, dedicated to quality service.
- Benefits: Enjoy remote work, pension schemes, gym discounts, and exclusive brand discounts.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact in healthcare.
- Qualifications: Fluent in German, self-motivated, with strong communication skills; experience preferred but not essential.
- Other info: Flexible shifts available, with a mix of remote work and occasional office visits.
German Customer Service Representative – (Hybrid, mostly remote) Location: Cambridge (Remote and 1 x per month in the Office) Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis. Key Purpose The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge. Key Responsibilities: ● Answering calls from existing and new customers ● Proactively dealing with all queries relating to the business ● Taking orders and bookings via external and internal calls ● Managing email queries ● A professional approach with the ability to build rapport with each customer ● Demonstrating extensive knowledge on all product ranges ● Facilitating calls from B2B and B2C Personal Specification The successful candidate for the position, will have the following competences: ● Previous experience in a similar role (preferred but not essential) ● Customer service experience (preferred but not essential) ● Self-motivated, with a ‘can do’ attitude ● Attention to detail with high level of communication skills is essential ● German Fluent speaker ● Computer literacy ● A passion to deliver the highest quality for our client’s customers Different shifts available: — Shift 1 – 5 week rotation (Late Sat) – £26,575 Week 1: Monday to Friday. 07:00 – 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00 Week 3: Monday to Friday. 11:00 – 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00 Week 5: Monday to Friday. 11:45 – 20:00 Shift 2 – 5 week rotation (Standard) £26,500 Week 1: Monday to Friday. 07:00 – 15:15 UK Time Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time Week 3: Monday to Friday. 11:00 – 19:15 UK Tim Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time Week 5: Monday to Friday. 11:45 – 20:00 UK Time — Additional benefits: ● Contributory pension scheme of up to 6% ● Opportunity to buy & sell holiday ● Gym membership discounts ● Contributory hospital and health cash plan ● Cycle2Work scheme ● Eye care vouchers ● Free monthly nutritional and personal care products ● Life assurance ● Discounts at leading brands and retailers
German Customer Service Representative - (Hybrid, mostly remote) employer: Origin Multilingual
Contact Detail:
Origin Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative - (Hybrid, mostly remote)
✨Tip Number 1
Familiarize yourself with the healthcare industry and the specific products offered by the company. This knowledge will help you demonstrate your expertise during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills in German, focusing on customer service scenarios. Being able to handle common customer queries fluently will give you an edge and showcase your ability to build rapport with customers.
✨Tip Number 3
Highlight any previous experience in customer service, even if it's not directly related to healthcare. Emphasizing your ability to manage inquiries and provide excellent service will resonate well with the hiring team.
✨Tip Number 4
Be prepared to discuss your self-motivation and 'can do' attitude during the interview. Share examples of how you've tackled challenges in previous roles, as this will demonstrate your fit for the dynamic environment at StudySmarter.
We think you need these skills to ace German Customer Service Representative - (Hybrid, mostly remote)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the German Customer Service Representative position. Understand the key responsibilities and personal specifications required, as this will help you tailor your application.
Highlight Relevant Experience: If you have previous experience in customer service or a similar role, be sure to highlight this in your CV and cover letter. Even if your experience isn't directly related, emphasize transferable skills such as communication, problem-solving, and attention to detail.
Showcase Language Skills: Since fluency in German is essential for this role, make sure to clearly state your language proficiency in your application. If you have any certifications or relevant experiences that demonstrate your language skills, include those as well.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for Origin Multilingual and how you can contribute to their customer service excellence.
How to prepare for a job interview at Origin Multilingual
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences, even if they are not directly related. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Product Knowledge
Research the company's products and services beforehand. Being able to speak knowledgeably about what they offer will show your commitment and help you stand out.
✨Practice Your German Communication
Since fluency in German is essential, practice speaking and listening in German before the interview. This will help you feel more confident when answering questions or engaging in role-play scenarios.
✨Emphasize Your 'Can Do' Attitude
The job requires a self-motivated individual with a positive attitude. Be ready to share examples of how you've approached challenges with a proactive mindset in the past.
