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- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy remote work, gym discounts, and a contributory pension scheme.
- Why this job: Great opportunity to build rapport with customers and enhance your product knowledge.
- Qualifications: Fluent in German, self-motivated, and strong communication skills required.
- Other info: Flexible shifts available, with a mix of remote and office work.
German Customer Service Representative – (Hybrid, mostly remote) Location: Cambridge (Remote and 1 x per month in the Office) Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis. Key Purpose The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge. Key Responsibilities: ● Answering calls from existing and new customers ● Proactively dealing with all queries relating to the business ● Taking orders and bookings via external and internal calls ● Managing email queries ● A professional approach with the ability to build rapport with each customer ● Demonstrating extensive knowledge on all product ranges ● Facilitating calls from B2B and B2C Personal Specification The successful candidate for the position, will have the following competences: ● Previous experience in a similar role (preferred but not essential) ● Customer service experience (preferred but not essential) ● Self-motivated, with a ‘can do’ attitude ● Attention to detail with high level of communication skills is essential ● German Fluent speaker ● Computer literacy ● A passion to deliver the highest quality for our client’s customers Different shifts available: — Shift 1 – 5 week rotation (Late Sat) – £26,575 Week 1: Monday to Friday. 07:00 – 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00 Week 3: Monday to Friday. 11:00 – 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00 Week 5: Monday to Friday. 11:45 – 20:00 Shift 2 – 5 week rotation (Standard) £26,500 Week 1: Monday to Friday. 07:00 – 15:15 UK Time Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time Week 3: Monday to Friday. 11:00 – 19:15 UK Tim Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time Week 5: Monday to Friday. 11:45 – 20:00 UK Time — Additional benefits: ● Contributory pension scheme of up to 6% ● Opportunity to buy & sell holiday ● Gym membership discounts ● Contributory hospital and health cash plan ● Cycle2Work scheme ● Eye care vouchers ● Free monthly nutritional and personal care products ● Life assurance ● Discounts at leading brands and retailers
German Customer Service Representative - (Hybrid, mostly remote) employer: Origin Multilingual
Contact Detail:
Origin Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative - (Hybrid, mostly remote)
✨Tip Number 1
Familiarize yourself with the healthcare industry and the specific products offered by the company. This knowledge will help you build rapport with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your German communication skills, especially in a customer service context. Role-playing common customer scenarios can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Highlight any previous customer service experience you have, even if it's not directly related to healthcare. Emphasizing your ability to handle queries and provide excellent service will make you stand out.
✨Tip Number 4
Be prepared to discuss your self-motivation and 'can do' attitude during the interview. Share examples of how you've gone above and beyond to assist customers in past roles.
We think you need these skills to ace German Customer Service Representative - (Hybrid, mostly remote)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and personal specifications. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Language Skills: Since fluency in German is essential, emphasize your language skills prominently in your CV and cover letter. Provide examples of how you've used your language skills in previous roles, especially in customer service.
Showcase Customer Service Experience: Even if you don't have direct experience in a similar role, highlight any relevant customer service experience. Discuss situations where you successfully handled customer queries or built rapport with clients.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention your motivation to deliver high-quality service and how you can add value to their team.
How to prepare for a job interview at Origin Multilingual
✨Prepare for Customer Interactions
Since you'll be handling inbound and outbound calls, practice common customer service scenarios. Think about how to address various customer queries and complaints effectively while maintaining a professional demeanor.
✨Showcase Your Product Knowledge
Demonstrating extensive knowledge of the product ranges is crucial. Research the company's offerings and be ready to discuss them during the interview, showing that you can add value to customers.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to provide examples of how you've successfully communicated with customers in the past, especially in challenging situations.
✨Emphasize Your Self-Motivation
The job requires a self-motivated attitude. Share experiences that illustrate your ability to work independently and your proactive approach to problem-solving in customer service.
