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For Companies At a Glance
- Tasks: Handle customer calls and queries, ensuring top-notch service and product knowledge.
- Company: Join a leading healthcare company with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, and hybrid working model.
- Why this job: Make a difference in customer experiences while working remotely most of the time.
- Qualifications: Fluent German speaker with strong communication skills; experience preferred but not essential.
- Other info: Flexible shift pattern with opportunities for personal growth.
The predicted salary is between 26000 - 29000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £27,350 per year
Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Shift pattern: E Shift + Saturday (37.5 hours per week): Monday, Tuesday, Wednesday, Friday, Saturday (11:45 – 20:00)
Additional benefits: Contributory pension scheme of up to 6% Opportunity to buy
German Customer Service Representative employer: Origin Multilingual
Contact Detail:
Origin Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially in a customer service context. Role-play common scenarios with a friend or use language apps to get comfortable.
✨Tip Number 3
Prepare for those calls! Think about potential questions they might ask and how you can demonstrate your customer service skills. Show them you can handle queries with confidence and a smile, even over the phone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace German Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a German Customer Service Representative. Highlight any relevant experience, especially in customer service, and don’t forget to showcase your language skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills align with what we’re looking for. Keep it friendly and professional.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your communication skills. Be clear, concise, and engaging in your writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Origin Multilingual
✨Brush Up on Your German
Since this role requires fluency in German, make sure you're comfortable speaking and understanding the language. Practise common customer service phrases and scenarios in German to show your confidence during the interview.
✨Know the Company Inside Out
Research Origin Multilingual and their position in the healthcare industry. Understand their values, products, and services. This will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face, like handling complaints or answering product queries. Prepare examples from your past experiences that showcase your problem-solving skills and ability to build rapport with customers.
✨Show Off Your Tech Skills
As the job requires computer literacy, be ready to discuss your experience with relevant software or tools. If you have any specific examples of how you've used technology to improve customer service, share those during the interview.
