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- Tasks: Help residents with queries and find solutions to improve community relationships.
- Company: Origin, a not-for-profit organisation dedicated to building strong communities.
- Benefits: Flexible working, 25 days holiday, volunteer days, and health cash plan.
- Other info: Join a supportive environment focused on diversity and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great customer service skills and a team player attitude required.
The predicted salary is between 30234 - 30234 £ per year.
Customer Resolution Officer - (Fixed Term contract until 31/3/26) Salary £30,234 Per Annum + Benefits (pro rata).
Origin – Great homes, positive people and strong communities. An inspiring past and a bright future. A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Customer Resolution Officer. As a Customer Resolution Officer you will be answering telephone calls from residents with new queries every day, a chance to make a difference and help mould the relationship Origin has with the communities we serve. You’ll be interacting with a range of customers and residents, and finding the right resolution for them and you’ll have opportunities to get involved with community projects as well as internal projects as the Customer Resolution Team interact with internal stakeholders daily.
What you’ll need:
- The ability to give great customer service
- Good verbal and written communication skills
- A hardworking and team player attitude
- Determination to carry tasks through to completion
For this particular role you will work as part of a wider team along with our other Customer Resolution Officers and will need to cover a rota that requires you to be in the office 3 days one week and 2 days the following week.
Our Values:
- Take the lead
- Create energy
- Build trust
- Be generous
- Stay grounded
- Remember the little things
We’re committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you:
- Flexible working which offers you the opportunity to work from where you are most effective
- A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
- 2 additional ‘giving something back’ volunteer days
- A pension scheme with contributions from 4% of your salary
- Family leave, compassionate leave and enhanced maternity pay
- Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
- Interest free loans to help spread the cost of a season ticket or another big purchase
- Annual staff conference, team away days and annual team meal allowance
- Access to Perk Box for fantastic savings on everyday purchases and much more
- Free employee assistance programme
- Opportunities to join staff network groups
- Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story: We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description outlined above.
Closing Date Tuesday 25th November. Interviews TBA.
Customer Resolution Officer employer: Origin Housing
Contact Detail:
Origin Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Origin. Understand their values and mission, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can resolve issues effectively. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your story! Think about specific examples from your past experiences that demonstrate your problem-solving abilities and teamwork. This will help the interviewers see how you can contribute to the Customer Resolution Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really interested in joining the team at Origin. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Resolution Officer
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight how your skills and experiences align with the role of Customer Resolution Officer. We want to see your personality come through, so don’t be afraid to let us know why you’re passionate about making a difference in our communities.
Tailor Your CV: When applying, tailor your CV to reflect the key skills mentioned in the job description. Focus on your customer service experience and any relevant projects you've been involved in. We love seeing how you’ve made an impact in previous roles!
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application, and consider including examples of how you’ve effectively resolved customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you receive updates promptly. Plus, it shows you’re keen on joining our team at Origin!
How to prepare for a job interview at Origin Housing
✨Know Your Stuff
Before the interview, make sure you understand Origin's mission and values. Familiarise yourself with their commitment to community wellbeing and how your role as a Customer Resolution Officer fits into that. This will show that you're genuinely interested in the company and its impact.
✨Showcase Your Communication Skills
As a Customer Resolution Officer, you'll need to demonstrate excellent verbal and written communication skills. Prepare examples from your past experiences where you've successfully resolved customer queries or improved customer satisfaction. This will highlight your ability to connect with residents effectively.
✨Emphasise Teamwork
Origin values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you worked as part of a team to achieve a common goal, especially in customer service settings. This will illustrate your ability to contribute positively to the Customer Resolution Team.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential challenges you might face as a Customer Resolution Officer and how you would handle them. Practising your responses will help you feel more confident and prepared to tackle any situation that arises.