At a Glance
- Tasks: Provide expert technical support and guidance to customers and partners.
- Company: Join a dynamic team at Origin, focused on customer satisfaction.
- Benefits: Enjoy health cover, gym discounts, and a Christmas shutdown.
- Other info: Engage in social events and career development opportunities.
- Why this job: Grow your technical skills while making a real impact on customer experience.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Technical Support Executive, you'll play a key role in supporting our Partner Services team by providing expert technical guidance and assistance for customer enquiries, as well as offering dedicated support for key accounts. Using your product knowledge, you'll diagnose issues, provide practical solutions, and help customers get the very best from our products. You'll also help identify trends in product performance, investigate recurring technical issues, and work closely with internal teams to understand root causes and implement long-term improvements that enhance both product quality and the customer experience. In addition to technical support, you'll process customer orders, respond to telephone enquiries, and deliver outstanding customer service every step of the way. While the role is primarily office-based, you'll also spend time working alongside our on-site technicians, giving you the opportunity to develop hands-on technical knowledge and gain a deeper understanding of our products, systems, and processes. This combination of office and practical experience makes it an ideal role for someone looking to grow their technical expertise and build a rewarding career.
Shift Pattern: Monday to Friday, 7am to 4pm
What you will be doing:
- Provide technical support and guidance to customers, partners, and internal teams.
- Manage and resolve customer enquiries in a professional and timely manner.
- Support key accounts with technical advice and issue resolution.
- Investigate product and manufacturing issues to determine root causes.
- Identify recurring trends and recommend improvements or corrective actions.
- Process customer orders accurately and efficiently.
- Answer and manage incoming telephone calls and email enquiries.
- Work closely with on-site technicians to enhance technical expertise.
- Maintain accurate records of customer interactions and technical cases.
- Contribute to delivering a high standard of customer satisfaction.
Who you are:
- Strong customer service and communication skills.
- Technical aptitude with the ability to understand and explain product functionality.
- Problem-solving and analytical skills.
- Ability to prioritise and manage multiple tasks effectively.
- Proficiency in Microsoft Office and related business systems.
- Experience in a technical support, customer service, or partner support environment is desirable.
- A proactive approach to learning and continuous improvement.
What Origin can offer you:
- Medicash Health Cover: Affordable plans with great benefits for you and your family.
- 24/7 Virtual GP: See a doctor anytime, anywhere - flexible on-demand support whenever you need it.
- Christmas Shutdown: The whole company takes a break - no stress, just festive time off.
- Gym & Retail Discounts: Save big on fitness and shopping, just for being part of Origin.
- Long Service Awards: We celebrate your milestones and honour your commitment.
- Group Life Insurance: Peace of mind for you, support for your loved ones.
- Cycle to Work: Get a new bike - stay fit, save money, go green.
- Scottish Widows Pension: Build financial security for life after work, focus on today while we help you prepare for tomorrow.
- Wycombe Wanderers Box Access: Enjoy select matches in style - bring family and friends and soak it in.
- Employee Assistance Programme - free confidential support for life's challenges.
- Career Development: Access to training and funding to help you grow professionally.
- CSR initiatives: Get involved in supporting our nominated charities and making a positive impact in the local community.
- Social events: Enjoy team building events, including our summer gatherings and festive Christmas party.
Technical Support Executive employer: Origin Frames
At Origin, we pride ourselves on being an excellent employer, offering a supportive work culture that values hard work and commitment. Our Bicester location provides employees with opportunities for personal and professional growth, alongside competitive benefits and a focus on delivering excellence in every aspect of our operations. Join us to be part of a team that is dedicated to making a meaningful impact in the delivery experience.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Origin Frames. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Origin Frames before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Origin Frames:Your cover letter is your chance to shine! Tell us why you want to work at Origin Frames specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Origin Frames!
How to prepare for a job interview at Origin Frames
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
