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- Tasks: Deliver outstanding support to clients and resolve inquiries in a fast-paced environment.
- Company: Leading manufacturer known for innovation and exceptional customer service.
- Benefits: 24/7 virtual GP, subsidised healthcare, 24 days annual leave, and exclusive discounts.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer-focused, strong communicator, problem-solver, and tech-savvy.
- Other info: Enjoy career development opportunities and fun social events!
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Services Executive, you'll be at the heart of our mission to provide outstanding support to our clients in a fast-paced environment. From solving problems to processing orders, and from customer education to collaborating with teams, you'll play a crucial role in ensuring every interaction is seamless and positive.
Responsibilities:
- Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and care.
- Provide excellent customer service: communicate clearly and effectively with customers, colleagues, and other departments.
- Resolve customer inquiries, issues, and concerns quickly and efficiently.
- Assist with order placements, tracking, and modifications.
- Collect feedback to continuously improve our customer experience.
- Support ad-hoc projects, including training, events, and showroom planning.
Qualifications:
- A customer-focused individual who takes pride in delivering excellence.
- A strong communicator with great negotiation skills.
- A problem-solver who can think on their feet.
- A fast learner who thrives in a team-oriented environment.
- Someone with experience using CRM systems and adaptable to new technology.
About the company:
We are a leading manufacturer of exceptional products. We are dedicated to innovation, craftsmanship, and unrivalled customer service. We firmly believe our people are our most valuable asset. As a well-established, family business, our values foster a supportive and inclusive culture, ensuring that every team member can perform at their best. You'll be part of a dynamic and curious team who embrace change and collaboration.
Perks and benefits:
- 24/7 Virtual GP & Subsidised healthcare
- Enjoy a full company closure over Christmas - no more holiday conflicts! With 24 days of annual leave
- Supportive & collaborative team
- Career development opportunities with access to training funding & apprenticeships
- CSR initiatives to support our nominated charities & the local community
- Social events including summer and Christmas parties!
- Enhanced Maternity and Paternity pay
- Exclusive Gym & Retail Discounts
- Long Service Awards
- Group Life Insurance
- On-site Parking
- Pension scheme
- Eyecare scheme
- Cycle to Work
- Access to Wycombe Wanderers Corporate Box
Customer Services Executive in London employer: Origin Frames
Contact Detail:
Origin Frames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work as a Customer Services Executive.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations or resolve conflicts. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Customer Services Executive, you’ll need to communicate effectively with clients and colleagues alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Services Executive in London
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to meet client needs, so share specific examples that showcase your dedication to delivering excellence.
Communicate Clearly: Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that reflects your strong communication skills.
Demonstrate Problem-Solving Skills: We love a good problem-solver! In your application, include instances where you've tackled challenges head-on. This will show us that you can think on your feet and handle customer inquiries efficiently.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Origin Frames
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and culture. Understanding their mission and how they prioritise customer service will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Services Executive, clear communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. This will demonstrate your ability to handle inquiries and resolve issues efficiently.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you’ve successfully solved customer problems. Be ready to discuss your thought process and the steps you took to reach a solution. This shows that you can think on your feet and handle challenges gracefully.
✨Highlight Your Team Spirit
Since this role thrives in a team-oriented environment, be prepared to talk about your experiences working collaboratively. Share how you’ve contributed to team projects or supported colleagues, showcasing your adaptability and willingness to help others.
