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- Tasks: Deliver exceptional customer service and build lasting relationships in a dynamic environment.
- Company: Join Origin, the UK's leading manufacturer of bespoke aluminium doors and windows.
- Benefits: Enjoy 24 days annual leave, healthcare perks, and exclusive discounts.
- Why this job: Be part of a supportive team that values your contributions and growth.
- Qualifications: Customer-focused with strong communication and problem-solving skills.
- Other info: Participate in social events and career development opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Are you passionate about delivering exceptional service and building lasting relationships? Do you thrive in a dynamic, customer-focused environment where no two days are the same? If so, we want you to be part of our team at Origin, the UK's leading manufacturer of bespoke aluminum doors and windows. Our mission is simple - to transform the way families enjoy their homes, from the inside out. Established as a family-run business, we have grown into a market leader while maintaining our family ethos at the heart of everything we do.
As a Customer Services Executive, you'll be at the heart of our mission to provide outstanding support to our clients in a fast-paced environment. From solving problems to processing orders, and from customer education to collaborating with teams, you'll play a crucial role in ensuring every interaction is seamless and positive.
Key responsibilities of a Customer Services Executive:- Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and care.
- Providing excellent customer service: communicate clearly and effectively with customers, colleagues, and other departments.
- Resolve customer inquiries, issues, and concerns quickly and efficiently.
- Assist with order placements, tracking, and modifications.
- Collect feedback to continuously improve our customer experience.
- Support ad-hoc projects, including training, events, and showroom planning.
- A customer-focused individual who takes pride in delivering excellence.
- A strong communicator with great negotiation skills.
- A problem-solver who can think on their feet.
- A fast learner who thrives in a team-oriented environment.
- Someone with experience using CRM systems and adaptable to new technology.
Why join Origin Global? We are a leading manufacturer of exceptional products. We are dedicated to innovation, craftsmanship, and unrivalled customer service. We firmly believe our people are our most valuable asset. As a well-established, family business, our values foster a supportive and inclusive culture, ensuring that every team member can perform at their best.
You'll be part of a dynamic and curious team who embrace change and collaboration. We organise regular team-wide communication initiatives and social events to keep our teams connected and motivated. We make sure our people are rewarded fairly and provided with comprehensive benefits.
Our perks include:- 24/7 Virtual GP & Subsidised healthcare
- Enjoy a full company closure over Christmas - no more holiday conflicts! With 24 days of annual leave
- Supportive & collaborative team
- Career development opportunities with access to training funding & apprenticeships
- CSR initiatives to support our nominated charities & the local community
- Social events including summer and Christmas parties!
- Enhanced Maternity and Paternity pay
- Exclusive Gym & Retail Discounts
- Long Service Awards
- Group Life Insurance
- On-site Parking
- Pension scheme
- Eyecare scheme
- Cycle to Work
- Access to Wycombe Wanderers Corporate Box
Join us and be part of a company that values your contributions and supports your growth. Apply today for an exciting and fulfilling career with Origin.
Customer Services Executive in High Wycombe employer: Origin Frames
Contact Detail:
Origin Frames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, so you can show how you fit right in. We want to see your passion for customer service shine through!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve resolved customer issues effectively. This will help you stand out as a candidate who can think on their feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Executive in High Wycombe
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how much you care about building relationships and delivering exceptional service. Share a personal story or experience that highlights your dedication.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Services Executive. Use keywords from the job description and highlight relevant skills and experiences. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Origin Frames
✨Know the Company Inside Out
Before your interview, take some time to research Origin. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved issues or built strong relationships with clients. This will demonstrate your ability to thrive in a customer-focused environment.
✨Practice Clear Communication
As a Customer Services Executive, clear communication is key. Practice articulating your thoughts and responses to common interview questions. You might even want to do a mock interview with a friend to get comfortable with speaking clearly and confidently.
✨Be Ready to Adapt
Origin values adaptability, so be prepared to discuss how you've handled change in previous roles. Share examples of how you've quickly learned new systems or processes, especially if you've used CRM systems before. This will highlight your ability to thrive in a dynamic environment.
