At a Glance
- Tasks: Support customers and sales teams to ensure a seamless experience from enquiry to delivery.
- Company: Join Origin Amenity Solutions, a leading provider of sustainable plant health solutions.
- Benefits: Gain valuable skills, receive training, and enjoy a supportive work environment.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Kickstart your career in customer service with real impact on customer satisfaction.
- Qualifications: GCSEs in English and Maths required; strong communication and organisational skills preferred.
The predicted salary is between 19350 - 23650 £ per year.
Be at the heart of our sales operation. As a Sales Support Apprentice, you'll work closely with customers, sales teams, and colleagues to deliver a seamless customer experience from enquiry to delivery.
About the Employer
Origin Amenity Solutions (OAS) is one of the largest UK providers of grassturf and plant health solutions, from growth and protection to appearance and control, incorporating sustainable and environmental solutions within its portfolio. OAS is focused on supporting greenkeepers, grounds managers, local authorities and landscape contractors through product innovation, education and research and development for continuous improvement in plant health practices.
What You'll Do
- Supporting customers by phone and email, providing updates on orders, lead times and delivery schedules.
- Processing customer orders accurately and efficiently using our D365 ERP system.
- Working closely with our sales team, warehouse and other departments to ensure orders are delivered smoothly.
- Completing a variety of administrative tasks and maintaining accurate customer and order information.
- Helping to keep the sales operation running efficiently by solving problems, responding to queries and supporting the wider team when needed.
Training Outcome
At Origin, we're committed to developing our people. Whether your ambition is to lead a team, move into sales, or broaden your commercial experience, we'll support you with the training and opportunities to help you achieve your career goals.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
Essential - GCSE - English and Maths - A*/9 – C/4
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday: 8:30am to 5pm
Expected Duration: 1 Year 6 Months
Training Provider: LINCOLN COLLEGE
Apprentice Customer Service employer: Origin Amenity Solutions Limited
At Origin Amenity Solutions, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that prioritises employee growth and development. As an Apprentice Customer Service representative, you'll benefit from hands-on training and mentorship, ensuring you gain valuable skills while contributing to our mission of delivering exceptional customer experiences in the green industry. Located in the heart of the UK, we provide a unique opportunity to work with innovative products and sustainable practices, making a meaningful impact in the community.
Contact Details:
Origin Amenity Solutions Limited Recruitment Team
