Senior Receptionist in London

We are seeking an exceptional Senior Receptionist & Facilities Coordinator to take ownership of the front-of-house experience within a prestigious London office.

This is much more than a traditional reception role.

You will be the face of the business, setting the culture and creating a first-class experience for clients, visitors, senior executives and employees, whilst playing a pivotal role in the smooth running of the wider office environment.

Combining polished, first-class hospitality with strong organisational and facilities coordination skills, you will ensure the workplace operates seamlessly, standards remain consistently high and every interaction reflects the professionalism of the business.

Working closely with Facilities, Security, Executive Assistants, IT and external service providers, you will be a key part of the team, taking pride in delivering an exceptional workplace experience.

The Role

• Front of House & Client Experience
• Deliver a professional, welcoming and concierge-level reception service, acting as the first point of contact for all clients, visitors and employees.
• Oversee visitor management, meeting room bookings, room preparation, refreshments and catering arrangements.
• Support client meetings, events and wider office hospitality requirements.
• Manage incoming calls, mail, couriers and visitor access, maintaining accurate records and security procedures.
• Ensure reception, meeting rooms and all client-facing areas are consistently presented to the highest standards.
• Provide day-to-day assistance with meeting room technology, Wi-Fi, access cards and general workplace queries.
• Work collaboratively with Executive Assistants and colleagues to ensure a seamless and professional service.
• Facilities & Workplace Coordination
• Act as a key point of contact for building management, landlords and facilities service providers, including cleaning, maintenance, security and catering.
• Coordinate maintenance requests, repairs and contractor access, ensuring issues are followed through to resolution.
• Monitor office, kitchen and hospitality supplies, managing stock levels and placing orders within agreed budgets.
• Carry out regular office inspections to maintain excellent standards of cleanliness, presentation, safety and functionality.
• Coordinate desk moves, furniture requirements, workspace changes and new starter/leaver arrangements.
• Support health and safety procedures, emergency preparedness, fire evacuation drills and incident reporting.
• Maintain vendor records, service schedules and relevant compliance documentation.
• Assist with office events, employee engagement activities, refurbishments and wider workplace projects.

About You

You are a confident, polished and proactive professional who genuinely enjoys creating an exceptional workplace experience.

Naturally service-led, you take ownership, anticipate requirements and have the confidence to manage multiple priorities in a fast-paced, demanding environment.

You will bring

• Polished presentation, and previous experience in a senior reception, front-of-house or workplace coordination role.
• Exceptional communication and interpersonal skills, with the ability to engage confidently with clients, senior stakeholders and colleagues at all levels.
• A consistently professional, discreet and personable approach, with excellent judgement and attention to detail.
• Strong organisational skills and the ability to prioritise competing demands without compromising service standards.
• A proactive, hands-on attitude and a genuine willingness to take ownership and get things done.
• Good IT skills and confidence using Microsoft Office and workplace technology.

It would be advantageous to have

• Previous facilities coordination, office management or vendor management experience.
• Experience within financial services, professional services or another corporate environment.
• Familiarity with meeting room technology, Zoom, AV equipment and conference room systems.
• An understanding of UK health and safety requirements, with first aid or fire warden training beneficial.

The Opportunity

This is an excellent opportunity for an experienced front-of-house professional who enjoys working at the heart of a business and wants to combine premium client service with broader facilities and workplace responsibilities.

If you are organised, personable, solutions-focused and take real pride in delivering outstanding standards, we would love to hear from you.

We appreciate all applications, but due to the high volume we receive, we are not able to respond to every one