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For Companies At a Glance
- Tasks: Manage patient care and ensure seamless service delivery in a luxury healthcare setting.
- Company: Join a leading private healthcare clinic known for exceptional patient care in Central London.
- Benefits: Enjoy private healthcare, a pension scheme, 27 days holiday, and a discretionary bonus.
- Why this job: Be part of a dynamic team focused on delivering 5-star services and enhancing patient experiences.
- Qualifications: Experience with high-net-worth individuals and healthcare preferred; strong organisational skills required.
- Other info: Office-based role with core hours from 9am to 5pm, Monday to Friday.
The predicted salary is between 43000 - 77000 £ per year.
A fantastic opportunity has arisen to work for a premium, leading private healthcare clinic who pride themselves on offering exceptional patient care. As the Client Liaison Manager, you will play a pivotal part between patients, doctors and other staff, ensuring patients are getting 5* services and everything is running smoothly.
Key Duties for the Client Liaison Manager
- Overall responsibility in account management of external referrers and corporate clients.
- Responsibility of ensuring a seamless pathway for executive screening clients, from start to finish.
- Financial duties, ensuring accurate billing, invoicing, and communication to referring partners and clients.
- The candidate should be able to deliver a 5-star luxury service within a healthcare setup, ensuring that the client’s needs are met before they even know they have them.
- Ability to manage administrative workload in combination with full day concierge and chaperoning duties.
- To deputise in the absence of the Centre Director.
- Be proactive in promoting a patient centred approach which upholds exceptional customer service principles throughout the patient pathway.
- Assist the Centre Director in identifying opportunities for new business or service redesign, focusing on a patient centred approach to delivery.
- Utilise service improvement techniques and modernisation tools to develop and undertake regular audit of service areas, develop action plans, and implement changes on behalf of the Centre.
- Be proactive in establishing communication with service users and other key organisations including physician practice management staff to ensure that their needs and views are considered in the planning and monitoring of Centre activities and the development of services.
- Assist the Centre Director in the implementation of clinical governance, complaints, and risk management process for the service in monitoring of compliance with clinical governance standards, other Centre policies and processes and best practice requirements.
- Support the Centre Director and other clinical staff in root cause and trend analyses of complaint and adverse incidents.
- Manage the collection and analysis of information relating to service performance activity and quality, identifying corrective action with the Management and Clinical team.
- Ensure the patients administrative service is appropriately covered in response to service needs.
- Enhance the centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.
The Ideal Client Liaison Manager
- Polished, discreet and professional.
- Demonstrable experience in working with high-net-worth individuals.
- Previous experience in healthcare preferred.
- Thrives in a fast pace, high pressure environment.
- Competent in Microsoft office programs and experience with electronic care records systems.
- Experience handling confidential and sensitive information.
- Excellent interpersonal and organisational skills.
- Strong attention to detail and solutions focused.
- The ability to work autonomously as well as part of a team.
- A high level of numerical and literacy skills to support providing and interpreting information.
Benefits for the Client Liaison Manager
- Private healthcare.
- 5% Contributory pension scheme.
- 27 days holiday plus Bank holidays.
- Discretionary Bonus Scheme.
- Monday to Friday, office based, 9am to 5pm core hours.
If this Client Liaison Manager role sounds of interest, please apply today!
We appreciate every application but are unable to respond individually to everyone due to the high volumes we receive.
Clinical Liaison Manager employer: Oriel Partners Limited
Contact Detail:
Oriel Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Liaison Manager
✨Tip Number 1
Network with professionals in the healthcare industry, especially those who have experience in private medical settings. Attend relevant events or join online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest trends in patient care and service improvement techniques. This knowledge will not only help you stand out but also demonstrate your commitment to providing exceptional service.
✨Tip Number 3
Prepare to discuss your experience with high-net-worth individuals and how you've successfully managed their needs in previous roles. Highlight specific examples that showcase your ability to deliver a luxury service.
✨Tip Number 4
Research the clinic's values and mission statement. Understanding their approach to patient care will allow you to align your responses during interviews and show that you're a great fit for their team.
We think you need these skills to ace Clinical Liaison Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare and client management. Emphasise any roles where you've worked with high-net-worth individuals or in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional patient care. Mention specific examples of how you've delivered 5-star service in previous roles and how you can bring that to the Client Liaison Manager position.
Highlight Key Skills: Focus on skills that are crucial for the role, such as interpersonal skills, attention to detail, and the ability to manage confidential information. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for this role.
How to prepare for a job interview at Oriel Partners Limited
✨Showcase Your Interpersonal Skills
As a Clinical Liaison Manager, you'll be interacting with high-net-worth individuals and healthcare professionals. Make sure to demonstrate your excellent interpersonal skills during the interview by engaging in active listening and responding thoughtfully to questions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle sensitive situations and provide exceptional patient care. Prepare examples from your past experiences where you successfully managed client relationships or resolved conflicts.
✨Highlight Your Attention to Detail
Given the financial duties and administrative responsibilities of the role, it's crucial to emphasise your strong attention to detail. Be ready to discuss how you've ensured accuracy in billing and invoicing in previous positions.
✨Demonstrate Proactivity in Service Improvement
The role requires a proactive approach to service improvement. Share specific instances where you've identified opportunities for enhancing patient services or implemented changes that positively impacted client satisfaction.
