At a Glance
- Tasks: Support customers in optimising their use of Orgvue's platform and solve technical challenges.
- Company: Join Orgvue, a leading organisational design software company with a global presence.
- Benefits: Enjoy hybrid working, wellbeing initiatives, private medical insurance, and generous holiday allowance.
- Other info: Be part of a diverse team in a rapidly growing international company.
- Why this job: Make a real impact by helping major organisations improve their workforce decisions.
- Qualifications: Experience with Orgvue, strong problem-solving skills, and excellent communication abilities.
The predicted salary is between 50000 - 60000 £ per year.
Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world. Orgvue is used by the world’s largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney.
We are looking for a Technical Account Consultant to join our Customer Success team to support our continued growth. As a Technical Account Consultant, you will bring a deep understanding of how the Orgvue platform can and should be utilised, combined with the ability to apply that knowledge directly within customer environments and explain it clearly to users. You work with both partners and direct customers, supporting active accounts by helping users get sustained value from the Orgvue platform. This includes contributing hands‑on configuration, reviewing and improving existing solutions, and guiding users so they understand how to work effectively and independently with Orgvue over time. The role is part of the ongoing account team and will suit someone who enjoys practical problem‑solving, working closely with users, and combining delivery with guidance to improve how Orgvue is used day‑to‑day.
Responsibilities
- Work closely with partners and direct customers as part of the account team to help users get sustained value from the Orgvue platform.
- Apply deep platform expertise to review, improve, and optimise customer and partner tenant configurations in line with best practice.
- Contribute hands‑on configuration changes where appropriate, including Gizmo optimisation and other updates that improve usability, performance, or outcomes.
- Explain configuration decisions, patterns, and trade‑offs clearly so users understand how and why the platform is set up and can work more effectively with it.
- Support users with ad‑hoc technical queries raised through the Customer Success team, using platform expertise to diagnose issues and recommend practical solutions.
- Maintain a strong understanding of customer use‑cases, solution maturity, and risks in order to proactively identify opportunities for improvement.
- Work collaboratively with Customer Success Managers, Account Managers, partners, and other teams to ensure technical guidance aligns with customer objectives.
- Share insights and feedback from customer usage to help improve delivery approaches, best practices, and the Orgvue platform over time.
Requirements
- You’re excited by the prospect of joining a rapidly growing international company.
- You’re interested in building consulting skills within the HR/OD analytics space.
- You want to make a fundamental difference to some of the largest organizations and household names across North America.
- You really enjoy solving problems. You love taking on difficult challenges and finding creative solutions.
- You don't get flustered easily. If you don't know the answer, you'll dig until you find it.
- You collaborate well with others, you deliver on your commitments and are comfortable being challenged.
Preferred Knowledge & Skills
- Two plus years of Orgvue experience.
- Bachelor’s Degree Required, ideally in Information Sciences or Business Studies.
- Excellent knowledge of Microsoft Office, including Excel and PowerPoint.
- Data analysis skills essential; knowledge of statistics modelling is preferred.
- Client-facing experience, established communication skills and comfort speaking and presenting to customers of all levels.
Benefits
- Hybrid working - 2 days a week in the London office.
- Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day.
- Subsidised Gym Membership.
- Private Medical Insurance (including Dental and Vision) and Life Assurance.
- 25 days holiday (increasing to 30 days at a rate of 1 extra day per year).
- Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%.
- Season ticket Loan.
- Cycle to Work Scheme.
- Annual Discretionary Bonus.
Here at Orgvue we promote individualism and a diverse workforce to build on our future success.
Technical Account Consultant - EMEA in London employer: Orgvue
Orgvue is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a rapidly growing international company. With a strong focus on employee wellbeing, hybrid working options, and generous benefits such as private medical insurance and an annual discretionary bonus, Orgvue empowers its team members to develop their consulting skills while making a meaningful impact on some of the world's largest organizations. Located in London, employees enjoy a vibrant city atmosphere alongside opportunities for professional growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Consultant - EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orgvue. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orgvue before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Consultant - EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orgvue:Your cover letter is your chance to shine! Tell us why you want to work at Orgvue specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orgvue!
How to prepare for a job interview at Orgvue
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
