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- Tasks: Support customers with Orgvue, solving problems and proposing innovative solutions.
- Company: Join Orgvue, a leading organisational design software company with a global presence.
- Benefits: Enjoy hybrid working, competitive salary, wellness programmes, and generous holiday allowance.
- Other info: Be part of a diverse team in a rapidly growing international company.
- Why this job: Make a real impact on major organisations while developing your consulting skills.
- Qualifications: Strong problem-solving skills and a passion for data-driven solutions.
The predicted salary is between 36000 - 60000 £ per year.
Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world. Orgvue is used by the world’s largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney.
We are looking for a Technical Account Consultant who will serve as a trusted advisor, proactively addressing issues within existing customer and partner solutions, or identifying opportunities to propose new solutions.
The Role
As a Consultant on the Technical Account Management team, you are a subject matter expert (SME) in the Orgvue platform, collaborating with both customers and partners. Your expertise is often sought when risks are detected within an account or ongoing program. Your primary responsibilities include:
- Conducting tenant configuration reviews, gathering requirements, recommending solutions, and providing configuration guidance that aligns with best practices.
- Offering hands-on support when necessary.
- Identifying risks and finding collaborative solutions, balancing competing priorities when needed.
- Working closely with partner and account teams to ensure that solutions continue to deliver value over time.
- Providing recommendations that are practical and actionable, designed for long-term impact, tailored to the unique needs and capabilities of both user and admin teams.
- Contributing to the platform’s innovation by providing valuable feedback on how Orgvue can evolve to better meet market demands.
Responsibilities
- Create trusted relationships at the appropriate level to solve key business problems by combining your experience, data and Orgvue’s capabilities.
- Support customers throughout their Orgvue journey, working closely with the account team to support the technical capability of the customer.
- Explore potential new solutions and review their existing setup, proposing updates that lead to greater value for the customer.
- Review existing customer and partner tenant configurations and share opportunities for improvement with the account team.
- Share perspectives on opportunities and risks with account team members and leadership.
- Work with our Partners in ensuring their projects are setup for success, facilitating Start Right sessions and serving as an advisor, guide and escalation point for the partner project delivery team.
- Advise and train customers on how they can best utilize Orgvue to deliver operational and strategic business objectives.
- Build and standardise articles for the knowledge base to improve how we upskill the wider community.
- Contribute to the innovation of the platform and will have a voice in feeding back how the platform can better meet market demands.
You’re excited by the prospect of joining a rapidly growing international company. You’re interested in building consulting skills within the HR/OD analytics space. You want to make a fundamental difference to some of the largest organizations and household names across North America. You really enjoy solving problems and love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. You collaborate well with others, you deliver on your commitments and are comfortable being challenged.
Benefits
- Hybrid working - 2 days a week in the London office.
- Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day.
- Subsidised Gym Membership.
- Private Medical Insurance (including Dental and Vision) and Life Assurance.
- 25 days holiday (increasing to 30 days at a rate of 1 extra day per year).
- Summer Fridays (half-day Fridays for the months of July and August).
- Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%.
- Season ticket Loan.
- Cycle to Work Scheme.
- Annual Discretionary Bonus.
Here at Orgvue we promote individualism and a diverse workforce to build on our future success.
Technical Account Consultant employer: Orgvue Limited
Contact Detail:
Orgvue Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences at Orgvue and get the inside scoop on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by diving deep into Orgvue’s platform. Familiarise yourself with its features and think of ways you could add value as a Technical Account Consultant. Show us you’re not just a candidate, but a potential game-changer!
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Prepare for scenario-based questions where you’ll need to demonstrate how you’d tackle real-world challenges using Orgvue.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Technical Account Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Consultant role. Highlight your experience with data visualisation and organisational design, as well as any relevant consulting skills that align with what we’re looking for.
Showcase Problem-Solving Skills: We love candidates who can tackle challenges head-on! In your application, share examples of how you've solved complex problems in previous roles, especially those related to customer support or technical consulting.
Be Authentic: Let your personality shine through in your written application. We value individualism and want to see the real you! Share your passion for helping organisations improve and how you can contribute to our mission at Orgvue.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Orgvue Limited
✨Know Your Orgvue Inside Out
Before the interview, make sure you’re well-versed in the Orgvue platform. Familiarise yourself with its features, capabilities, and how it addresses common business challenges. This will help you speak confidently about how you can leverage Orgvue to provide value to customers.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified risks or challenges in previous roles and how you addressed them. Highlight your ability to think critically and creatively when proposing solutions, as this is key for a Technical Account Consultant.
✨Build Rapport with the Interviewers
Establishing a connection with your interviewers can set you apart. Be personable and engage in conversation that shows your enthusiasm for the role and the company. Remember, they’re looking for someone who can build trusted relationships with clients.
✨Prepare Questions That Matter
Have thoughtful questions ready that demonstrate your interest in the role and the company’s future. Ask about their approach to innovation within the Orgvue platform or how they measure success in customer relationships. This shows you’re not just interested in the job, but also in contributing to the company’s growth.