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For Companies At a Glance
- Tasks: Support customers by solving key business problems and optimising their Orgvue experience.
- Company: Join Orgvue, a leading organisational design software company with a global presence.
- Benefits: Enjoy hybrid working, subsidised gym membership, private medical insurance, and 25+ days holiday.
- Why this job: Make a real impact on major organisations while building your consulting skills in HR analytics.
- Qualifications: Strong problem-solving skills and a passion for collaboration and customer success.
- Other info: Be part of a diverse team in a rapidly growing international company.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world.
Orgvue is used by the world’s largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney.
We\\\’re looking for a Technical Account Consultant who will serve as a trusted advisor, proactively addressing issues within existing customer and partner solutions, or identifying opportunities to propose new solutions.
The Role
As a Consultant on the Technical Account Management team, you are a subject matter expert (SME) in the Orgvue platform, collaborating with both customers and partners. Your expertise is often sought when risks are detected within an account or ongoing program.
Your primary responsibilities include conducting tenant configuration reviews, gathering requirements, recommending solutions, and providing configuration guidance that aligns with best practices. This may also involve offering hands-on support when necessary. You are adept at identifying risks and finding collaborative solutions, balancing competing priorities when needed.
You work closely with partner and account teams to ensure that solutions continue to deliver value over time. Your recommendations are not only practical and actionable, but also designed for long-term impact, tailored to the unique needs and capabilities of both user and admin teams. In addition to your consulting role, you contribute to the platform’s innovation by providing valuable feedback on how Orgvue can evolve to better meet market demands.
Responsibilities
- Create trusted relationships at the appropriate level to solve key business problems by combining your experience, data and Orgvue’s capabilities.
- Support customers throughout their Orgvue journey, working closely with the account team to support the technical capability of the customer
- Explore potential new solutions and review their existing setup, proposing updates that lead to greater value for the customer.
- Review existing customer and partner tenant configurations and share opportunities for improvement with the account team. This will include Gizmo optimization and any other factors that may impact performance or usability.
- Share perspectives on opportunities and risks with account team members and leadership
- Work with our Partners in ensuring their projects are setup for success, facilitating Start Right sessions and serving as an advisor, guide and escalation point for the partner project delivery team, working in close collaboration with the Partner Success team
- Advise and train customers on how they can best utilize Orgvue to deliver operational and strategic business objectives, pushing back on customers where needed to help them achieve their desired outcomes.
- Build and standardise articles for the knowledge base to improve how we upskill the wider community.
- Contribute to the innovation of the platform and will have a voice in feeding back how the platform can better meet market demands.
- You’re excited by the prospect of joining a rapidly growing international company.
- You’re interested in building consulting skills within the HR/OD analytics space.
- You want to make a fundamental difference to some of the largest organizations and household names across North America.
- You really enjoy solving problems. You love taking on difficult challenges and finding creative solutions.
- You don\\\’t get flustered easily. If you don\\\’t know the answer, you\\\’ll dig until you find it.
- You collaborate well with others, you deliver on your commitments and are comfortable being challenged.
- Hybrid working – 2 days a week in the London office
- Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
- Subsidised Gym Membership
- Private Medical Insurance (including Dental and Vision) and Life Assurance
- 25 days holiday (increasing to 30 days at a rate of 1 extra day per year)
- Summer Fridays (half-day Fridays for the months of July and August)
- Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%
- Season ticket Loan
- Cycle to Work Scheme
- Annual Discretionary Bonus
Here at Orgvue we promote individualism and a diverse workforce to build on our future success
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Technical Account Consultant employer: Orgvue Limited
Contact Detail:
Orgvue Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences at Orgvue and share your enthusiasm for the Technical Account Consultant role.
✨Tip Number 2
Prepare for the interview by diving deep into Orgvue’s platform. Familiarise yourself with its features and think of ways you could add value as a Technical Account Consultant. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you’ve tackled challenges in previous roles. Be ready to discuss how you’d approach similar situations at Orgvue.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Orgvue team.
We think you need these skills to ace Technical Account Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Consultant role. Highlight your experience with data visualisation and organisational design, as well as any relevant consulting skills that align with what we’re looking for.
Showcase Your Problem-Solving Skills: We love candidates who can tackle challenges head-on! In your application, share specific examples of how you've solved complex problems in previous roles, especially those related to customer support or technical consulting.
Be Authentic: Let your personality shine through in your written application. We value individualism and want to see the real you! Share your passion for helping organisations improve and how you can contribute to our mission at Orgvue.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Orgvue Limited
✨Know Your Stuff
Make sure you’re well-versed in the Orgvue platform and its capabilities. Brush up on data visualisation and modelling concepts, as well as any recent updates or features. This will help you demonstrate your expertise and show that you’re genuinely interested in the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex challenges in previous roles. Think about specific situations where you identified risks and proposed effective solutions. This will highlight your ability to think critically and act as a trusted advisor.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences with Orgvue and share your thoughts on potential improvements. This shows that you’re not just there to answer questions but are also keen to engage and collaborate.
✨Be Ready to Discuss Customer Success
Since the role involves supporting customers throughout their Orgvue journey, be prepared to discuss how you would approach customer relationships. Share your ideas on how to ensure clients get the most value from the platform and how you would handle any pushback from them.
