At a Glance
- Tasks: Provide technical support and troubleshoot core business systems in a dynamic environment.
- Company: Join OrganOx, a pioneering organ technology company with a mission to improve patient outcomes.
- Benefits: Competitive salary, healthcare, retirement plans, and opportunities for professional development.
- Other info: Be part of a collaborative team with excellent career growth opportunities.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Microsoft 365.
The predicted salary is between 31500 - 38500 £ per year.
ABOUT ORGANOX
Organ Ox is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure.
The company was established as a spin out of the University of Oxford in 2008 and is now part of the Terumo Group.
Organ Ox is a pioneer in normothermic machine perfusion (NMP).
It's flagship platform, the metra®, is available for use in the U.
S., Europe, Canada, and Australia.
It has been utilized in over 7,000 liver transplants to date to keep donor livers in a metabolically active state outside the body enabling longer preservation times and functional assessment of the organ prior to transplant, leading to an increased number of organs available for transplant.
Founded in 1921, Terumo Corporation (TSE:4543) strives to fulfil its mission of “Contributing to Society through Healthcare” by providing a comprehensive range of solutions in the fields of therapeutic procedures, hospital operations, and life sciences in more than 160 countries and regions.
- Position Summary
- We are seeking a skilled and customer-focused
IT Support Specialist to join our rapidly expand team and business.
We are a modern cloud native business, using Windows 11 laptops, IOS and Android mobiles.
This role is responsible for providing technical support, troubleshooting, and maintenance across core business systems, (mostly Saa S) including Microsoft 365, mobile devices, and laptop computers.
The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a proactive approach to user support, and be enthusiastic about change.
Joining an existing Service Desk team of 3, covering time zones from GMT, EST, PST for a near 24 x 5 IT service to the business.
This role is onsite in Oxford to cover the UK time zone, but some out of hours may be necessary.
- Major Responsibilities
- Under direction from the
- IT Support lead , the
IT Support Specialist will be responsible for
- Being part of a small but highly effective internal IT Service Desk team across time zones.
- Responding to and updating service desk requests in a timely and professional manner.
- Proactively resolving issues and improving IT service by authoring / editing solution articles.
- Managing user accounts, permissions and licensing in MS365 / Entra.
- Resolving issues with end user laptops, mobile devices & MS Teams rooms.
- Performing software installs and updates.
- Assisting resolution of cybersecurity incidents
- Help the growing IT team to provide excellent IT services to the rapidly growing business.
- Adhere to the letter and spirit of Organ Ox’s Code of Conduct and all other company policies
- Some out-of-hours of shift work may be required.
Skills & Experience
- Strong customer service skills, with an ability to converse with all levels of the organisation.
- Attention to detail, accurately completing IT tickets (Fresh Service ITSM).
- A collaborative approach to work to utilise existing team knowledge, and further contribute.
- Extensive experience administering Microsoft 365 / Entra.
- Extensive support experience with Windows 11 Operating system, IOS and Android.
- Support experience with MS Teams rooms, and Mac OS also advantageous.
- Microsoft Intune, application packaging and configuration would be advantageous.
- A self-starter who can work with minimal direction when needed.
Qualifications
- BSc Degree in Computing or similiar, or equivalent experience
- Demonstrable IT support experience.
- Microsoft Certifications are advantageous.
- Ability to work onsite in Oxford UK.
At Organ Ox, we value innovation, evidence, integrity, teamwork, respect, and passion.
We offer competitive compensation and comprehensive benefits, including healthcare and retirement plans.
We support work-life balance and provide opportunities for ongoing professional development.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation race, or any other characteristics protected by law.
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IT Support Specialist in Oxford employer: OrganOx, Inc.
At OrganOx, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located in the vibrant city of Oxford, our team enjoys a supportive environment with ample opportunities for professional growth and development, particularly in the dynamic field of medical device software. Join us to make a meaningful impact on patient outcomes while working alongside dedicated professionals committed to excellence in quality assurance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Oxford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OrganOx, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OrganOx, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OrganOx, Inc.!
✨Direct Apply to OrganOx, Inc.
Let's not forget to apply directly through the OrganOx, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in Oxford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OrganOx, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OrganOx, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OrganOx, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
