Multi-Site Hospitality Operations Leader

Based in West & Central London (multi-site travel required).

About the Business

We are an independent, fast-growing hospitality group operating multiple food and beverage concepts across London. Rather than replicating a single brand, we create venue-specific experiences tailored to each location and audience. With several successful sites already operating and additional locations launching in 2026, we are entering a major growth phase and are looking for an exceptional Operations Manager to help build the operational structure that supports that expansion. This is a high-impact role within a founder-led business where operational excellence, adaptability, and strong leadership are critical.

The Role

This is a group-wide operations role overseeing multiple hospitality sites across London. You will act as the key operational link between the leadership team and on-site management, ensuring consistency, efficiency, and accountability across the business. We are not looking for a coffee specialist or food expert. Our site leaders own the craft and customer experience. What we need is a highly organised operator who understands labour, systems, reporting, scheduling, standards, and execution at scale. The successful candidate will play a central role in preparing and launching new sites in 2026 while supporting the ongoing performance of existing operations.

Key Responsibilities

• Operations
  • Oversee day-to-day operations across multiple hospitality sites.
  • Build and manage rotas to ensure labour targets are achieved.
  • Maintain operational standards, SOPs, opening/closing procedures, and compliance systems.
  • Coordinate stock management and ordering alongside production and kitchen teams.
  • Manage supplier relationships including consumables, equipment, and service providers.
  • Ensure all locations are operationally prepared for launch and daily trade.
• Reporting & Systems
  • Own operational reporting including labour vs revenue analysis and weekly performance reporting.
  • Manage operational systems including POS platforms, spreadsheet reporting, and process automation.
  • Reconcile labour data and support weekly cost reporting.
  • Work closely with finance support on cost allocation and reporting accuracy.
  • Deliver clear weekly operational updates to the leadership team.
• People Management
  • Line manage site leadership teams across all locations.
  • Handle people administration including holidays, absences, and first-line HR matters.
  • Support recruitment, onboarding, and team development.
  • Maintain a flexible, collaborative operational culture across sites.
• New Site Openings
  • Lead the operational setup of new London locations launching in 2026.
  • Build staffing structures, rotas, systems, and operational processes from the ground up.
  • Coordinate staffing and operational support across multiple locations during launch.
  • Ensure openings are delivered on time, on budget, and to standard.

What We’re Looking For

• Proven multi-site operations experience within hospitality, QSR, coffee, or fast casual environments.
• Strong understanding of labour management, reporting, and P&L performance.
• Experience building and managing rotas across multiple locations.
• Confident people manager—calm, fair, organised, and decisive.
• Highly process-driven with strong operational discipline.
• Comfortable working with POS systems, spreadsheets, and reporting tools.
• Based in London and able to travel regularly between sites.
• Experience within a scaling or high-growth hospitality business.
• Experience supporting new site openings.
• Familiarity with operational reporting and automation tools.

What Success Looks Like

• Labour cost performance across the group.
• Efficient rota management and staffing consistency.
• Accurate and timely operational reporting.
• Successful delivery of new site launches.
• Strong staff retention and team stability.
• Consistent operational standards across all locations.

Why Join

This is an opportunity to step into a genuinely influential role within an ambitious independent hospitality business at a key stage of growth. You’ll work directly with the founders, help shape the operational infrastructure of the company, and play a major role in scaling the business over the coming years. For the right person, this role offers significant ownership, autonomy, and long-term growth potential.