At a Glance
- Tasks: Oversee operations across multiple hospitality sites and ensure efficiency and consistency.
- Company: Fast-growing independent hospitality group with unique venue experiences.
- Benefits: Influential role, autonomy, and long-term growth potential in a dynamic environment.
- Other info: Join during a major growth phase with exciting new site openings in 2026.
- Why this job: Shape the operational future of a thriving business and work directly with founders.
- Qualifications: Experience in multi-site operations and strong people management skills.
The predicted salary is between 50000 - 65000 £ per year.
Based in West & Central London (multi-site travel required).
About the Business
We are an independent, fast-growing hospitality group operating multiple food and beverage concepts across London. Rather than replicating a single brand, we create venue-specific experiences tailored to each location and audience. With several successful sites already operating and additional locations launching in 2026, we are entering a major growth phase and are looking for an exceptional Operations Manager to help build the operational structure that supports that expansion. This is a high-impact role within a founder-led business where operational excellence, adaptability, and strong leadership are critical.
The Role
This is a group-wide operations role overseeing multiple hospitality sites across London. You will act as the key operational link between the leadership team and on-site management, ensuring consistency, efficiency, and accountability across the business. We are not looking for a coffee specialist or food expert. Our site leaders own the craft and customer experience. What we need is a highly organised operator who understands labour, systems, reporting, scheduling, standards, and execution at scale. The successful candidate will play a central role in preparing and launching new sites in 2026 while supporting the ongoing performance of existing operations.
Key Responsibilities
- Operations
- Oversee day-to-day operations across multiple hospitality sites
- Build and manage rotas to ensure labour targets are achieved
- Maintain operational standards, SOPs, opening/closing procedures, and compliance systems
- Coordinate stock management and ordering alongside production and kitchen teams
- Manage supplier relationships including consumables, equipment, and service providers
- Ensure all locations are operationally prepared for launch and daily trade
- Reporting & Systems
- Own operational reporting including labour vs revenue analysis and weekly performance reporting
- Manage operational systems including POS platforms, spreadsheet reporting, and process automation
- Reconcile labour data and support weekly cost reporting
- Work closely with finance support on cost allocation and reporting accuracy
- Deliver clear weekly operational updates to the leadership team
- People Management
- Line manage site leadership teams across all locations
- Handle people administration including holidays, absences, and first-line HR matters
- Support recruitment, onboarding, and team development
- Maintain a flexible, collaborative operational culture across sites
- New Site Openings
- Lead the operational setup of new London locations launching in 2026
- Build staffing structures, rotas, systems, and operational processes from the ground up
- Coordinate staffing and operational support across multiple locations during launch
- Ensure openings are delivered on time, on budget, and to standard
What We’re Looking For
- Proven multi-site operations experience within hospitality, QSR, coffee, or fast casual environments
- Strong understanding of labour management, reporting, and P&L performance
- Experience building and managing rotas across multiple locations
- Confident people manager—calm, fair, organised, and decisive
- Highly process-driven with strong operational discipline
- Comfortable working with POS systems, spreadsheets, and reporting tools
- Based in London and able to travel regularly between sites
- Experience within a scaling or high-growth hospitality business
- Experience supporting new site openings
- Familiarity with operational reporting and automation tools
What Success Looks Like
- Labour cost performance across the group
- Efficient rota management and staffing consistency
- Accurate and timely operational reporting
- Successful delivery of new site launches
- Strong staff retention and team stability
- Consistent operational standards across all locations
Why Join
This is an opportunity to step into a genuinely influential role within an ambitious independent hospitality business at a key stage of growth. You’ll work directly with the founders, help shape the operational infrastructure of the company, and play a major role in scaling the business over the coming years. For the right person, this role offers significant ownership, autonomy, and long-term growth potential.
Multi-Site Hospitality Operations Leader in London employer: Organic Recruitment Ltd
Join a dynamic and fast-growing independent hospitality group in London, where you will have the opportunity to shape operational excellence across multiple unique venues. With a strong focus on employee development and a collaborative work culture, this role offers significant autonomy and the chance to directly influence the company's growth trajectory as we prepare for exciting new site openings in 2026. Be part of a founder-led business that values adaptability and leadership, providing a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Hospitality Operations Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in multi-site operations. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with labour management and operational systems. Use specific examples to demonstrate how you've successfully managed multiple sites in the past.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how your skills align with their needs. A little initiative can go a long way!
✨Tip Number 4
Prepare for the unexpected! In the hospitality world, adaptability is key. Be ready to discuss how you’ve handled challenges in previous roles, especially in high-pressure situations. This will show potential employers that you can thrive in a fast-paced environment.
We think you need these skills to ace Multi-Site Hospitality Operations Leader in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Multi-Site Hospitality Operations Leader role. Highlight your experience in multi-site operations and how it aligns with our unique approach to hospitality.
Showcase Your Leadership Skills:We want to see your people management skills shine! Share examples of how you've successfully led teams, managed rotas, and maintained operational standards in previous roles.
Be Data-Driven:Since this role involves a lot of reporting and analysis, don’t forget to mention your experience with operational reporting and systems. We love candidates who can demonstrate their ability to use data to drive performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Organic Recruitment Ltd
✨Know Your Operations Inside Out
Before the interview, brush up on your knowledge of multi-site operations in hospitality. Be ready to discuss how you’ve managed rotas, labour costs, and operational standards in previous roles. This will show that you understand the complexities of the position and can hit the ground running.
✨Showcase Your People Skills
As a people manager, it’s crucial to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed site leadership teams, handled HR matters, or fostered a collaborative culture. This will highlight your fit for the role and your leadership style.
✨Be Ready to Discuss New Site Openings
Since this role involves launching new locations, come prepared with insights on what it takes to set up operations from scratch. Share any relevant experiences you have with opening new sites, including staffing structures and operational processes, to show you’re ready for the challenge.
✨Understand the Business's Unique Approach
Research the company’s various food and beverage concepts and their tailored venue-specific experiences. Being able to articulate how you can contribute to their unique operational model will demonstrate your genuine interest in the role and the business.
