At a Glance
- Tasks: Lead Front of House operations and inspire the team to deliver exceptional guest experiences.
- Company: Award-winning British restaurant group known for its fish & chips and warm hospitality.
- Benefits: Employee discounts, pension scheme, 28 days' holiday, and genuine career progression.
- Other info: Dynamic environment with opportunities for team celebrations and professional development.
- Why this job: Join a stylish restaurant in Central London and grow into a senior management role.
- Qualifications: Experience in hospitality and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Central London
Contract: Permanent
We are a multi-award-winning British restaurant group celebrating the nation's love of fish & chips through exceptional food, warm hospitality, and a commitment to fresh, sustainably sourced ingredients. Recognised by leading hospitality guides and industry awards, our stylish Central London restaurants are renowned for their welcoming atmosphere, innovative menus, and consistently high standards of service.
We are looking for an experienced and passionate Deputy Manager to support the General Manager in the day-to-day running of the restaurant. You'll lead Front of House operations during service, inspire and develop the team, maintain exceptional guest experiences, and ensure operational excellence across every shift. This is an excellent opportunity for someone looking to progress into a senior management position within a premium hospitality environment.
- Support the day-to-day Front of House operation, including opening and closing procedures.
- Lead by example during service, delivering warm, professional hospitality.
- Oversee floor operations, managing guest flow and team performance.
- Resolve guest feedback and complaints professionally and efficiently.
- Maintain high standards of cleanliness, presentation and service.
- Assist with rota planning to ensure appropriate staffing levels.
- Deliver team briefings, shift handovers and on-the-job training.
- Support recruitment, onboarding and probation reviews.
- Help manage stock levels, minimise wastage and control consumables.
- Support cost control initiatives and encourage effective upselling.
- Ensure food safety, health & safety and hygiene standards are maintained.
- Support opening, closing and keyholder responsibilities where required.
Strong knowledge of food safety and health & safety standards.
A passion for delivering outstanding customer service.
Service charge paid in full to the team.
Employee discounts.
Company pension scheme (subject to eligibility).
Company events and team celebrations.
Genuine career progression and development opportunities.
28 days' paid holiday, including Bank Holidays.
