At a Glance
- Tasks: Deliver top-notch customer service and manage sales orders efficiently.
- Company: Join a passionate team at Organic Herb Trading, committed to sustainability.
- Benefits: Enjoy 25 days holiday, full training, and career development opportunities.
- Other info: Work in a friendly environment with a focus on teamwork and growth.
- Why this job: Be the vital link between customers and our dedicated team in a rewarding role.
- Qualifications: Customer service experience and strong IT skills are preferred.
The predicted salary is between 28500 - 28500 £ per year.
Salary: £25,528.10
Location: Milverton, Somerset
Hours: 36.5 hours per week (Monday - Thursday, 9:00 – 17:00, Friday, 9:00 – 16:00)
Company Description
For over 40 years, Organic Herb Trading has been at the heart of organic and sustainable sourcing, working with herbs, spices and botanicals from all over the world. We’re a small but passionate team based in the Somerset countryside, supplying some of the UK’s best-known ethical and wellness brands. What makes us different? We care deeply about what we do, from the quality of our ingredients to the relationships we build with our growers and customers. We mix decades of expertise with a curious, forward-thinking mindset, always looking for better, fairer and more sustainable ways to do business.
Role Description
Deliver excellent customer service across the full order journey, from enquiry through to delivery and after-sales support. You will act as the key link between customers and internal teams, ensuring clear communication and efficient order processing. The role suits someone who is friendly, organised and detail-oriented, and who takes pride in representing the business to a high standard.
Key Responsibilities:
- Customer Communication:
- Serve as a primary contact for customer enquiries via website, phone and email, providing knowledgeable, timely and professional responses.
- Build and maintain strong relationships with domestic and international customers.
- Provide product information and support sales opportunities.
- Order Management and Processing:
- Manage sales orders using our ERP system Sage (entry, confirmations, payments, returns).
- Monitor stock and delivery timelines to manage customer expectations.
- Coordinate with Finance (credit checks), Purchasing (stock availability), Technical (product documentation), Operations (dispatch and delivery).
- Liaise with couriers and freight partners, including export documentation where needed.
- Provide holiday cover across the sales team.
- Administrative Tasks:
- Maintain the sales inbox and order list and prioritise workload.
- Support team members with customer visits.
- Back-order allocations: when new stock arrives, allocating in date or priority order.
- General admin (post, filing, pricing updates, call/email routing).
This job description is not an exhaustive list of duties; but is intended as a general indication of the range of work undertaken and will vary in accordance with the changing demands of the business.
Qualities & Attitude:
- Organised and detail-oriented.
- Reliable with a positive, flexible attitude.
- Strong teamwork and communication skills.
- Able to prioritise and meet deadlines.
- Professional and aligned with company values.
- ‘Can do’ attitude and prepared to learn new skills on a regular basis.
- Good time keeping and ability to meet deadlines.
Preferred Knowledge and Experience:
- Customer service experience.
- Confident IT skills, (Microsoft 365).
- GCSE Maths & English (Grade 4/C or above).
What We Offer:
- Full training and career development opportunities.
- 25 days holiday +
Sales Coordinator in Taunton employer: Organic Herb Trading
At Organic Herb Trading, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in the picturesque setting of Milverton, Somerset. Our commitment to employee growth is reflected in our comprehensive training programmes and career development opportunities, ensuring that every team member can thrive while contributing to our mission of sustainable sourcing. Join us to be part of a passionate team that values quality, relationships, and a forward-thinking approach to business.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Taunton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Organic Herb Trading. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Organic Herb Trading before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Coordinator in Taunton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Organic Herb Trading:Your cover letter is your chance to shine! Tell us why you want to work at Organic Herb Trading specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Organic Herb Trading!
How to prepare for a job interview at Organic Herb Trading
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
