At a Glance
- Tasks: Manage customer orders and provide top-notch service to ensure smooth operations.
- Company: Join a passionate team at Organic Herb Trading, leaders in sustainable sourcing.
- Benefits: Enjoy 25 days holiday, health scheme, and staff buying co-operative.
- Other info: Dynamic office environment with opportunities for growth and development.
- Why this job: Be part of a purpose-led business making a real difference in the organic industry.
- Qualifications: Strong admin or customer service experience is a plus; full training provided.
The predicted salary is between 28800 - 43200 £ per year.
About Organic Herb Trading
For over 40 years, Organic Herb Trading has been at the heart of organic and sustainable sourcing—working with herbs, spices, and botanicals from all over the world. We’re a small but passionate team based in the Somerset countryside, supplying some of the UK’s best-known ethical and wellness brands. What makes us different? We care deeply about what we do - from the quality of our ingredients to the relationships we build with our growers and customers. We mix decades of expertise with a curious, forward-thinking mindset, always looking for better, fairer and more sustainable ways to do business.
Role Purpose
This is a key role in making sure things run smoothly for our customers and internal teams. You’ll be at the heart of our sales and customer service operations. Full training will be provided, so it’s ideal for someone with strong admin or customer service experience looking to grow within a purpose-led business.
Key Responsibilities:
- Receive and enter customer orders via email, phone, EDI or website.
- Check orders, send acknowledgements, and process them through to invoice and dispatch.
- Handle order queries, delivery issues and stock requests via phone/email.
- Support account managers with customer follow-up and admin.
- Liaise with production, planning and despatch to make sure customer needs are met.
Qualities
(9am-5pm Monday to Thursday, 9am-4pm Friday), in office full-time at our HQ in Milverton · 25 days holiday + Bank Holidays · Medicash health scheme · Staff buying co-operative
Sales Coordinator in Somerset employer: Organic Herb Trading
At Organic Herb Trading, we pride ourselves on being a purpose-led employer that values sustainability and ethical practices. Nestled in the picturesque Somerset countryside, our small yet dedicated team fosters a collaborative work culture where every employee is encouraged to grow and develop their skills. With comprehensive training, generous holiday allowances, and a commitment to employee well-being, we offer a rewarding environment for those looking to make a meaningful impact in the organic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us you’re passionate about organic and sustainable sourcing—this will set you apart from the crowd!
✨Tip Number 3
Practice your communication skills. As a Sales Coordinator, you’ll need to handle customer queries and liaise with various teams. Role-play with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly.
We think you need these skills to ace Sales Coordinator in Somerset
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for organic and sustainable sourcing shine through. We want to see that you care about the industry and are excited about the role!
Tailor Your Experience:Make sure to highlight any relevant admin or customer service experience in your application. We’re looking for someone who can hit the ground running, so connect your skills to what we do at Organic Herb Trading.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Sales Coordinator role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Organic Herb Trading
✨Know Your Stuff
Before the interview, make sure you research Organic Herb Trading thoroughly. Understand their mission, values, and the products they offer. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
Since the role involves handling customer orders and queries, be ready to share specific examples from your past experiences. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability in a sales coordinator role.
✨Prepare for Teamwork Questions
This position requires internal coordination with various teams. Be prepared to discuss how you've successfully collaborated with others in previous roles. Highlight your communication skills and any experience you have in liaising between departments.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s goals.
