At a Glance
- Tasks: Manage key accounts and drive new business opportunities in a dynamic environment.
- Company: Join a passionate team at Organic Herb Trading, leaders in sustainable sourcing.
- Benefits: Enjoy flexible remote work, generous holiday, health schemes, and career development.
- Other info: Be part of a values-led workplace committed to sustainability and ethical practices.
- Why this job: Make a real impact in the organic industry while building strong relationships.
- Qualifications: Experience in B2B account management and excellent communication skills required.
The predicted salary is between 40000 - 50000 € per year.
About Organic Herb Trading
For over 40 years, Organic Herb Trading has been at the heart of organic and sustainable sourcing—working with herbs, spices, and botanicals from all over the world. We’re a small but passionate team based in the Somerset countryside, supplying some of the UK’s best-known ethical and wellness brands. We care deeply about what we do - from the quality of our ingredients to the relationships we build with our growers and customers. We mix decades of expertise with a curious, forward-thinking mindset, always looking for better, fairer and more sustainable ways to do business.
This is a pivotal commercial role at Organic Herb Trading. As Strategic Account Manager, you will own and grow a portfolio of strategic accounts, lead the day-to-day management of our most significant customer relationships, and act as deputy to the Head of Sales & Business Development when required. You will be commercially sharp, relationship-focused, and hungry to bring in new business, while delivering the consistency and discipline our key accounts expect.
- Account Management
- Own and develop a portfolio of strategic and mid-tier accounts, acting as the primary relationship contact.
- Lead day-to-day management of Organic Herb Trading's largest and most complex customer relationships, including volume planning, forecasting, and issue resolution.
- Work closely with the Head of Sales & BD on our most strategic accounts — taking the lead on operational delivery and customer communication while supporting on strategy.
- Deliver structured account reviews and joint business planning with key customers.
- Maintain accurate pipeline and account records within our CRM and commercial systems.
- New Business Development
- Proactively identify and pursue new business opportunities within target sectors (food & beverage, wellness, foodservice, retail).
- Represent Organic Herb Trading at trade events, industry forums, and customer visits.
- Work with the Head of Sales & BD to define and execute a new business strategy aligned to Organic Herb Trading’s growth ambitions.
- Act as deputy to the Head of Sales & Business Development during periods of absence or when required.
- Provide leadership and coordination to the broader sales team when needed.
- Support the Head of Sales & BD in maintaining commercial momentum and customer confidence across the portfolio.
- Commercial & Cross-Functional
- Work collaboratively with procurement, operations, and quality teams to ensure customer commitments are met.
- Contribute to Organic Herb Trading’s sustainability and quality roadmap work in partnership with key customers.
- Provide input into forecasting, pricing decisions, and stock allocation in line with agreed commercial frameworks.
- Feed market intelligence back into the business to inform product development and commercial strategy.
Proven experience in B2B key account management, ideally within food, ingredients, health & wellness, or FMCG. Demonstrable track record of both retaining and growing accounts, and winning new business. Strong commercial acumen, comfortable with margins, pricing, forecasting, and business cases. Excellent communication and relationship-building skills at all levels. Highly organised, with the ability to manage multiple accounts and priorities simultaneously. Confident using CRM and commercial reporting tools. Experience in the organic, speciality food, or botanical supply sector. Experience supporting or deputising for a commercial manager or director. Existing network within relevant buyer or procurement communities.
The role is permanent, working Monday – Friday, 36.5 hours per week; (9am-5pm Monday to Thursday, 9am-4pm Friday), at our HQ in Milverton. ~25 days holiday + bank holidays ~ Medicash health scheme ~ Staff buying co-operative & cycle to work scheme ~ Contributory pension (4% employer contribution) ~ Career development & learning support ~ A values-led, independent workplace committed to doing business the right way.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion/belief, sexual orientation or age.
Strategic Account Manager - REMOTE WORKING in Milverton employer: Organic Herb Trading
Organic Herb Trading is an exceptional employer, offering a unique opportunity to work in a values-led, independent environment that prioritises sustainability and ethical sourcing. With a strong focus on employee growth, the company provides comprehensive career development support, a generous holiday allowance, and a range of benefits including a health scheme and pension contributions. Located in the picturesque Somerset countryside, employees enjoy a collaborative work culture that fosters meaningful relationships and encourages innovative thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager - REMOTE WORKING in Milverton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research Organic Herb Trading thoroughly—know their values, products, and recent news. This shows you’re genuinely interested and ready to contribute to their mission of sustainable sourcing.
✨Tip Number 3
Showcase your relationship-building skills! In your conversations, highlight examples of how you've successfully managed accounts and built strong relationships. We want to see that you can connect with clients just as passionately as we do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Organic Herb Trading!
We think you need these skills to ace Strategic Account Manager - REMOTE WORKING in Milverton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Strategic Account Manager role. Highlight your B2B key account management experience and any relevant achievements in the food, ingredients, or wellness sectors.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about organic and sustainable sourcing. Share specific examples of how you've built strong customer relationships and driven new business.
Showcase Your Commercial Acumen:We want to see your understanding of margins, pricing, and forecasting. Include examples in your application that demonstrate your commercial sharpness and how you've successfully managed accounts in the past.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Organic Herb Trading
✨Know Your Accounts
Before the interview, dive deep into Organic Herb Trading's key accounts and their significance in the market. Understand their values, products, and how they align with your experience in B2B key account management. This will show your genuine interest and help you articulate how you can contribute to their growth.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with margins, pricing, and forecasting. Bring examples of how you've successfully managed accounts in the past, particularly in the food, health, or FMCG sectors. This will demonstrate your ability to handle the commercial aspects of the role effectively.
✨Build Relationships
Highlight your relationship-building skills during the interview. Share specific instances where you've nurtured client relationships or resolved issues. Emphasising your ability to connect with clients will resonate well with their focus on strong customer relationships.
✨Align with Their Values
Organic Herb Trading is passionate about sustainability and ethical sourcing. Make sure to express your alignment with these values and share any relevant experiences. This will not only show that you're a good fit for the company culture but also that you understand their mission.
