At a Glance
- Tasks: Manage key accounts and drive new business opportunities in a dynamic environment.
- Company: Join a passionate team at Organic Herb Trading, leaders in organic sourcing.
- Benefits: Enjoy 25 days holiday, health schemes, and career development support.
- Other info: Work in a values-led workplace with a focus on sustainability and growth.
- Why this job: Make a real impact in sustainable sourcing while building strong customer relationships.
- Qualifications: Experience in B2B account management and excellent communication skills required.
The predicted salary is between 35000 - 45000 € per year.
About Organic Herb Trading
For over 40 years, Organic Herb Trading has been at the heart of organic and sustainable sourcing—working with herbs, spices, and botanicals from all over the world. We’re a small but passionate team based in the Somerset countryside, supplying some of the UK’s best-known ethical and wellness brands. We care deeply about what we do - from the quality of our ingredients to the relationships we build with our growers and customers. We mix decades of expertise with a curious, forward-thinking mindset, always looking for better, fairer and more sustainable ways to do business.
This is a pivotal commercial role at Organic Herb Trading. As Strategic Account Manager, you will own and grow a portfolio of strategic accounts, lead the day-to-day management of our most significant customer relationships, and act as deputy to the Head of Sales & Business Development when required. You will be commercially sharp, relationship-focused, and hungry to bring in new business, while delivering the consistency and discipline our key accounts expect.
- Account Management
- Own and develop a portfolio of strategic and mid-tier accounts, acting as the primary relationship contact.
- Lead day-to-day management of Organic Herb Trading's largest and most complex customer relationships, including volume planning, forecasting, and issue resolution.
- Work closely with the Head of Sales & BD on our most strategic accounts — taking the lead on operational delivery and customer communication while supporting on strategy.
- Deliver structured account reviews and joint business planning with key customers.
- Maintain accurate pipeline and account records within our CRM and commercial systems.
- New Business Development
- Proactively identify and pursue new business opportunities within target sectors (food & beverage, wellness, foodservice, retail).
- Represent Organic Herb Trading at trade events, industry forums, and customer visits.
- Work with the Head of Sales & BD to define and execute a new business strategy aligned to Organic Herb Trading’s growth ambitions.
- Act as deputy to the Head of Sales & Business Development during periods of absence or when required.
- Provide leadership and coordination to the broader sales team when needed.
- Support the Head of Sales & BD in maintaining commercial momentum and customer confidence across the portfolio.
- Commercial & Cross-Functional
- Work collaboratively with procurement, operations, and quality teams to ensure customer commitments are met.
- Contribute to Organic Herb Trading’s sustainability and quality roadmap work in partnership with key customers.
- Provide input into forecasting, pricing decisions, and stock allocation in line with agreed commercial frameworks.
- Feed market intelligence back into the business to inform product development and commercial strategy.
Proven experience in B2B key account management, ideally within food, ingredients, health & wellness, or FMCG. Demonstrable track record of both retaining and growing accounts, and winning new business. Strong commercial acumen, comfortable with margins, pricing, forecasting, and business cases. Excellent communication and relationship-building skills at all levels. Highly organised, with the ability to manage multiple accounts and priorities simultaneously. Confident using CRM and commercial reporting tools. Experience in the organic, speciality food, or botanical supply sector. Experience supporting or deputising for a commercial manager or director. Existing network within relevant buyer or procurement communities.
The role is permanent, working Monday – Friday, 36.5 hours per week; (9am-5pm Monday to Thursday, 9am-4pm Friday), at our HQ in Milverton.
~25 days holiday + bank holidays
~ Medicash health scheme
~ Staff buying co-operative & cycle to work scheme
~ Contributory pension (4% employer contribution)
~ Career development & learning support
~ A values-led, independent workplace committed to doing business the right way.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion/belief, sexual orientation or age.
Strategic Account Manager (Permanent) in Milverton employer: Organic Herb Trading
Organic Herb Trading is an exceptional employer, nestled in the picturesque Somerset countryside, where a passionate team thrives on ethical and sustainable sourcing. With a strong commitment to employee growth, we offer a supportive work culture that values collaboration and innovation, alongside generous benefits such as a health scheme, career development opportunities, and a values-led approach to business. Join us to make a meaningful impact while enjoying a balanced work-life environment in a role that is both rewarding and pivotal to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager (Permanent) in Milverton
✨Tip Number 1
Network like a pro! Attend industry events and trade shows where you can meet potential employers and showcase your passion for organic and sustainable sourcing. Remember, it’s all about building those relationships!
✨Tip Number 2
Be proactive in reaching out to companies you admire, like Organic Herb Trading. A simple email expressing your interest and how you can add value can go a long way. Don’t wait for job postings—create your own opportunities!
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their growth.
✨Tip Number 4
Utilise our website to apply directly for roles. It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us through our platform!
We think you need these skills to ace Strategic Account Manager (Permanent) in Milverton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Strategic Account Manager role. Highlight your experience in B2B key account management and any relevant achievements in the food, ingredients, or wellness sectors. We want to see how your skills align with our values and mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about organic and sustainable sourcing. Share specific examples of how you've built strong customer relationships and driven new business. We love a good story!
Showcase Your Commercial Acumen:In your application, don’t forget to demonstrate your commercial sharpness. Talk about your experience with pricing, forecasting, and managing accounts. We’re looking for someone who can navigate the numbers as well as they can build relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team at Organic Herb Trading!
How to prepare for a job interview at Organic Herb Trading
✨Know Your Accounts
Before the interview, dive deep into Organic Herb Trading's key accounts and their significance in the market. Understand their values, products, and how they align with your experience in B2B key account management. This will show your genuine interest and help you articulate how you can contribute to their growth.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with margins, pricing, and forecasting. Bring examples of how you've successfully managed accounts in the past, particularly in the food, health, or wellness sectors. This will demonstrate your ability to handle the commercial aspects of the role effectively.
✨Build Relationships
Highlight your relationship-building skills during the interview. Share specific instances where you've developed strong connections with clients or stakeholders. Emphasise your approach to maintaining customer confidence and how you plan to nurture relationships at Organic Herb Trading.
✨Align with Their Values
Organic Herb Trading is passionate about sustainability and ethical sourcing. Make sure to express your alignment with these values and share any relevant experiences. Discuss how you can contribute to their sustainability roadmap and enhance their commitment to quality and ethics in business.
