Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key accounts and drive new business opportunities in a dynamic, sustainable environment.
- Company: Join a passionate team at Organic Herb Trading, leaders in organic sourcing.
- Benefits: Enjoy 25 days holiday, health schemes, and career development support.
- Other info: Fully remote role with a commitment to sustainability and ethical practices.
- Why this job: Make a real impact in the organic industry while growing your career.
- Qualifications: Experience in B2B account management and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Organic Herb Trading
For over 40 years, Organic Herb Trading has been at the heart of organic and sustainable sourcing—working with herbs, spices, and botanicals from all over the world. We’re a small but passionate team based in the Somerset countryside, supplying some of the UK’s best-known ethical and wellness brands. We care deeply about what we do - from the quality of our ingredients to the relationships we build with our growers and customers. We mix decades of expertise with a curious, forward-thinking mindset, always looking for better, fairer and more sustainable ways to do business.
This is a pivotal commercial role at Organic Herb Trading. As Strategic Account Manager, you will own and grow a portfolio of strategic accounts, lead the day-to-day management of our most significant customer relationships, and act as deputy to the Head of Sales & Business Development when required. You will be commercially sharp, relationship-focused, and hungry to bring in new business, while delivering the consistency and discipline our key accounts expect.
- Account Management
- Own and develop a portfolio of strategic and mid-tier accounts, acting as the primary relationship contact.
- Lead day-to-day management of Organic Herb Trading's largest and most complex customer relationships, including volume planning, forecasting, and issue resolution.
- Work closely with the Head of Sales & BD on our most strategic accounts — taking the lead on operational delivery and customer communication while supporting on strategy.
- Deliver structured account reviews and joint business planning with key customers.
- Maintain accurate pipeline and account records within our CRM and commercial systems.
- Proactively identify and pursue new business opportunities within target sectors (food & beverage, wellness, foodservice, retail).
- Represent Organic Herb Trading at trade events, industry forums, and customer visits.
- Work with the Head of Sales & BD to define and execute a new business strategy aligned to Organic Herb Trading’s growth ambitions.
- Act as deputy to the Head of Sales & Business Development during periods of absence or when required.
- Provide leadership and coordination to the broader sales team when needed.
- Support the Head of Sales & BD in maintaining commercial momentum and customer confidence across the portfolio.
- Work collaboratively with procurement, operations, and quality teams to ensure customer commitments are met.
- Contribute to Organic Herb Trading’s sustainability and quality roadmap work in partnership with key customers.
- Provide input into forecasting, pricing decisions, and stock allocation in line with agreed commercial frameworks.
- Feed market intelligence back into the business to inform product development and commercial strategy.
Proven experience in B2B key account management, ideally within food, ingredients, health & wellness, or FMCG. Demonstrable track record of both retaining and growing accounts, and winning new business. Strong commercial acumen, comfortable with margins, pricing, forecasting, and business cases. Excellent communication and relationship-building skills at all levels. Highly organised, with the ability to manage multiple accounts and priorities simultaneously. Confident using CRM and commercial reporting tools. Experience in the organic, speciality food, or botanical supply sector. Experience supporting or deputising for a commercial manager or director. Existing network within relevant buyer or procurement communities.
The role is permanent, working Monday – Friday, 36.5 hours per week; (9am-5pm Monday to Thursday, 9am-4pm Friday), at our HQ in Milverton. ~25 days holiday + bank holidays ~ Medicash health scheme ~ Staff buying co-operative & cycle to work scheme ~ Contributory pension (4% employer contribution) ~ Career development & learning support ~ A values-led, independent workplace committed to doing business the right way.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion/belief, sexual orientation or age.
Locations
Strategic Account Manager - Fully Remote in Milverton, Somerset employer: Organic Herb Trading
Contact Detail:
Organic Herb Trading Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager - Fully Remote in Milverton, Somerset
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend trade events, forums, and even local meet-ups. The more you engage, the better your chances of landing that Strategic Account Manager role.
✨Tip Number 2
Show off your relationship-building skills! When you get the chance to chat with potential employers, highlight your experience in managing key accounts and how you've successfully grown them. Make it clear that you're all about building strong, lasting partnerships.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Organic Herb Trading, and express your interest in working with them. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Keep your CRM skills sharp! Familiarise yourself with commercial reporting tools and be ready to discuss how you’ve used them in past roles. This will show potential employers that you’re organised and ready to hit the ground running.
We think you need these skills to ace Strategic Account Manager - Fully Remote in Milverton, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Account Manager. Highlight your experience in B2B key account management and any relevant achievements in the food, wellness, or FMCG sectors. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for organic and sustainable sourcing, and explain why you're the perfect fit for Organic Herb Trading. We love a good story, so don’t hold back on sharing your journey.
Showcase Your Relationship Skills: As a Strategic Account Manager, building relationships is key. In your application, give examples of how you've successfully managed customer relationships in the past. We’re looking for someone who can connect with our clients just as much as we do!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Organic Herb Trading
✨Know Your Stuff
Before the interview, dive deep into Organic Herb Trading's mission and values. Understand their approach to organic sourcing and sustainability. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Relationship Skills
As a Strategic Account Manager, relationship-building is key. Prepare examples of how you've successfully managed accounts in the past. Highlight specific instances where your communication skills made a difference in retaining or growing a client.
✨Be Ready for Commercial Questions
Brush up on your commercial acumen. Expect questions about pricing strategies, forecasting, and how you’ve handled margins in previous roles. Being able to discuss these topics confidently will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in this role, such as resolving customer issues or identifying new business opportunities. Practise articulating your thought process and solutions clearly, as this will showcase your strategic thinking.