Sales Coordinator Salary: £25,528.10 Hours: 36.5 hours per week (Monday - Thursday, 9:00 – 17:00, Friday, 9:00 – 16:00) For over 40 years, Organic Herb Trading has been at the heart of organic and sustainable sourcing, working with herbs, spices and botanicals from all over the world. We’re a small but passionate team based in the Somerset countryside, supplying some of the UK’s best-known ethical and wellness brands. We care deeply about what we do, from the quality of our ingredients to the relationships we build with our growers and customers. Deliver excellent customer service across the full order journey, from enquiry through to delivery and after-sales support. You will act as the key link between customers and internal teams, ensuring clear communication and efficient order processing. Serve as a primary contact for customer enquiries via website, phone and email, providing knowledgeable, timely and professional responses. • Build and maintain strong relationships with domestic and international customers. • Provide product information and support sales opportunities. Order Management and Processing: • Manage sales orders using our ERP system Sage (entry, confirmations, payments, returns) • Liaise with couriers and freight partners, including export documentation where needed • Provide holiday cover across the sales team Maintain the sales inbox and order list and prioritise workload • Qualities & Attitude • Reliable with a positive, flexible attitude. • Confident IT skills, (Microsoft 365) • GCSE Maths & English (Grade 4/C or above) Full training and career development opportunities. • 25 days holiday + Bank Holidays • Medicash health scheme • Staff buying co-operative & cycle-to-work scheme • Contributory pension (4% employer contribution) • Career development & learning support • We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion/belief, sexual orientation or age.
Locations
MilvertonSomerset
