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- Tasks: Manage client relationships and ensure successful project delivery for a portfolio of accounts.
- Company: Join Organic, a B Corp agency dedicated to making a positive impact through digital solutions.
- Benefits: Enjoy flexible working, a monthly wellbeing allowance, and generous holiday that grows with you.
- Why this job: Make a real impact from day one in a supportive, meritocratic environment with great career development.
- Qualifications: 2-4 years in a client-facing role, excellent communication skills, and a proactive, organised approach.
- Other info: Celebrate your birthday with a day off and enjoy regular team socials to connect and have fun.
The predicted salary is between 28800 - 43200 £ per year.
As a Client Manager at Organic, you’ll be the trusted point of contact for a portfolio of client accounts. You will be responsible for nurturing relationships, identifying opportunities for growth, and ensuring the successful delivery of work. You’ll play a key role in the ongoing success and retention of your accounts, owning the commercial management of each and helping clients unlock more value through our services.
As a Client Manager at Organic, you’ll be the trusted point of contact for a portfolio of client accounts. You will be responsible for nurturing relationships, identifying opportunities for growth, and ensuring the successful delivery of work. You’ll play a key role in the ongoing success and retention of your accounts, owning the commercial management of each and helping clients unlock more value through our services.
What you’ll be doing
- Own and manage the day-to-day client relationship across a portfolio of small to mid-sized accounts.
- Build strong, long-lasting relationships that positions Organic as a trusted and valued partner.
- Identify and develop opportunities for account growth.
- Lead client meetings and communications, providing clarity, strategic input, and confidence at every touchpoint.
- Ensure the smooth delivery of both projects and retainers, maintaining visibility over project timelines, budgets, and priorities.
- Monitor account performance, ensuring reporting is aligned to client objectives and driving continuous improvement.
- Maintain oversight of account budgets and profitability.
- Support strategic planning and contribute to developing roadmaps for each account.
- Work with the wider Client Services and Delivery teams to proactively spot and resolve any emerging risks or blockers.
What skills you’ll need
- 2–4 years of experience in a client-facing role, ideally within a digital, creative, or marketing agency.
- Proven ability to manage and grow client accounts, with a strong understanding of commercial priorities.
- Excellent communication skills and a confident, professional presence in meetings and presentations.
- Comfortable owning budgets and supporting commercial conversations with clients.
- Highly organised, with strong attention to detail and a proactive approach.
- A collaborative team player who thrives in a fast-paced, hybrid environment.
What you’ll get in return
You’ll be coming into a well-run, established but independent agency. We do great work for our clients. We believe in Digital For Good, we are a B Corp and we’re keen to make this a great place for our people to develop
and grow their careers.
We work with a mix of clients, with large blue chip national and international clients being a core of the work we do. This demands high standards but also allows our people to work with the best talent in the industry.
You’ll have a chance to make a real impact on the business from day one. While we provide support from a senior team of managers, we also encourage individuals to take the lead, to show initiative and to find better ways to get stuff done. It’s very much a meritocracy.
Why you’ll love working with us
- Monthly Wellbeing Allowance – A dedicated monthly budget to support your mental, physical, or emotional wellness—whether it’s fitness, mindfulness apps, healthy snacks, or something just for you.
- Birthday Day Off & Year-End Break – Celebrate your special day with a paid day off just for you, plus enjoy a full agency shutdown between Christmas and New Year—no emails, no meetings, just rest.
- Holiday That Grows With You – Start with a generous holiday allowance, with additional days awarded based on your length of service.
- Career Mapping & Development – A personalised career development plan with regular check-ins, training opportunities to help you reach your professional goals.
- Enhanced Parental Leave Packages – Inclusive and supportive policies for all parents, offering additional time and flexibility when you need it most.
- Mental & Physical Wellbeing Support – Access resources, workshops, and guidance to keep you healthy, happy, and supported at work and beyond.
- ‘Above & Beyond’ Performance Awards – We love to celebrate great work. Recognise and be recognised with regular performance-based awards and shout-outs.
- Truly Flexible Working – Shape your work hours and environment to fit your life. We trust you to deliver—whether that’s remotely, in the office, or somewhere in between. (We’re flexible, but we’re a team too—so sometimes flexibility flows both ways.)
- Regular Team Socials – From casual after-work drinks to creative off- sites and seasonal parties—we make time to connect and have fun.
- And That’s Just the Start – We’re always evolving our benefits and culture based on what matters most to our team.
Slide into our inbox now. Fill out the form, then we will be in touch and take from there. #J-18808-Ljbffr
Client Manager employer: Organic Development LTD
Contact Detail:
Organic Development LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager
✨Tip Number 1
Familiarise yourself with the company’s values and mission, especially their commitment to 'Digital For Good'. This will help you align your conversations and demonstrate how your personal values resonate with theirs during interviews.
✨Tip Number 2
Prepare specific examples from your past experience where you've successfully managed client relationships and driven account growth. Be ready to discuss how you navigated challenges and contributed to the success of your clients.
✨Tip Number 3
Research the types of clients Organic works with, particularly in the digital and creative sectors. Understanding their client base will allow you to speak more knowledgeably about potential strategies for account management and growth.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple projects and priorities. Highlight any tools or methods you use to keep track of budgets and timelines, as this is crucial for the Client Manager role.
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, particularly in digital, creative, or marketing agencies. Use specific examples that demonstrate your ability to nurture relationships and grow accounts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, such as managing budgets and leading client communications.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of successful client meetings or presentations you've led. Highlight your ability to provide strategic input and clarity in your communications.
Demonstrate Organisational Skills: Provide examples of how you have managed multiple accounts or projects simultaneously. Emphasise your attention to detail and proactive approach in ensuring smooth project delivery and account performance.
How to prepare for a job interview at Organic Development LTD
✨Showcase Your Relationship-Building Skills
As a Client Manager, your ability to nurture relationships is crucial. Prepare examples of how you've successfully built and maintained client relationships in the past, highlighting your communication skills and approach to client engagement.
✨Demonstrate Commercial Acumen
Understanding commercial priorities is key for this role. Be ready to discuss your experience with managing budgets and driving account growth, showcasing your ability to align client objectives with business goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to identify risks or blockers in client projects and how you resolved them, demonstrating your proactive approach and organisational skills.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Share examples of how you've collaborated with others to achieve project success, highlighting your teamwork skills and adaptability in a fast-paced environment.