At a Glance
- Tasks: Lead a vibrant team, deliver exceptional customer service, and create memorable in-store experiences.
- Company: Join Orelia, a trendy jewellery brand in Brighton's South Lanes.
- Benefits: Enjoy generous discounts, 25 days holiday, and a competitive bonus scheme.
- Other info: Participate in fun team events and enjoy a supportive workplace culture.
- Why this job: Be part of a creative environment where your ideas matter and you can make an impact.
- Qualifications: Previous retail management experience and a passion for fashion and jewellery.
The predicted salary is between 30000 - 40000 € per year.
Located in the heart of Brighton South Lanes, the Orelia store is an opportunity to bring the brand to life for our customers, providing not only a first-class shopping experience but also offering a number of complimentary services such as jewellery making, engraving, and private events.
Responsibilities:
- Team Leadership – Foster a positive working environment encouraging professional growth, by training, supporting, and developing team members.
- Customer Service – Showcase exemplary customer service and sales skills, to promote brand image and cultivate strong relationships with customers.
- Brand Activation – Work with head office to create in store experiences and events to drive sales and promote brand awareness.
- Sales and KPI’s - Develop and implement strategies to achieve and exceed sales and KPI targets.
- Inventory Management – Oversee inventory control procedures, including replenishment, stock takes, and deliveries.
- People Management – Ensure safety and wellbeing of employees and customers are met, create rotas, and manage team performance.
- Product Knowledge – Develop a strong understanding of products and services offered in store in order to maximize sales and increase customer loyalty.
- Events – Responding to incoming enquiries for private event bookings (hen dos, corporate events and kids parties), and ensuring events are organised, staffed and run smoothly, with the customer experience taking priority.
- Visual Merchandising – With the assistance of head office, merchandise store to showcase key performing products and new collections.
- Operations – Complete sales, refunds, and deliveries using the till in store to maintain stock accuracy and ensure customers transactions are accurately fulfilled.
Valuable Qualities:
- You have a passion for fashion and jewellery and are always up to date on the latest trends.
- You consider yourself creative, and love to problem solve.
- You love working with like-minded people to collaborate in creating a positive environment for coworkers and customers.
- You are outgoing and positive, and inspire the people around you.
- You have a natural initiative, and love to ask questions or make suggestions for improvements – everyone has an important voice at Orelia!
- Basic office skills – managing emails via Outlook, using simple Excel functions.
- Shopify POS experience is preferred.
- You have a willingness to get stuck in and involved in a variety of tasks, in order to strengthen your skill set and support the business.
- Previous retail management experience required.
The Successful Candidate Can Expect:
- Generous jewellery (uniform) allowance.
- 25 days holiday (per rota).
- Your birthday off.
- 60% discount off full price, 20% discount off markdown.
- Competitive bonus scheme.
- Team social events.
Retail Store Manager employer: ORELIA
Orelia is an exceptional employer located in the vibrant Brighton South Lanes, offering a dynamic work environment where creativity and collaboration thrive. With a strong focus on professional growth, employees benefit from comprehensive training, generous discounts, and a supportive team culture that prioritises both customer and employee wellbeing. The unique opportunity to engage in jewellery making and private events further enriches the role, making it a rewarding place for those passionate about fashion and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Orelia's products and services. This way, you can showcase your passion for fashion and jewellery, and demonstrate how you can bring the brand to life for customers.
✨Tip Number 2
Practice your people skills! As a Retail Store Manager, you'll need to inspire and lead your team. Think of examples from your past experiences where you've fostered a positive environment or resolved conflicts – this will show us you're the right fit.
✨Tip Number 3
Be ready to discuss your sales strategies! We want to hear how you've achieved and exceeded sales targets in previous roles. Prepare some solid examples that highlight your ability to drive sales and promote brand awareness.
✨Tip Number 4
Don't forget to ask questions! Show us your initiative by asking about team dynamics, upcoming events, or how you can contribute to the store's success. It’s a great way to demonstrate your enthusiasm and commitment to the role.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for fashion and jewellery shine through! We want to see how your enthusiasm aligns with our brand values and how you can bring that energy to the Orelia store.
Tailor Your Experience:Make sure to highlight your previous retail management experience and any relevant skills. We’re looking for someone who can lead a team and create a fantastic shopping experience, so connect your past roles to what we do at Orelia.
Be Creative:Don’t be afraid to show off your creative side in your application! Whether it’s through your problem-solving skills or ideas for in-store events, we love candidates who think outside the box and can contribute to our vibrant atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at ORELIA
✨Know Your Brand
Before the interview, dive deep into Orelia's brand values and product offerings. Familiarise yourself with their latest collections and any unique services they provide, like jewellery making and engraving. This knowledge will help you demonstrate your passion for fashion and jewellery during the conversation.
✨Showcase Your Leadership Skills
As a Retail Store Manager, you'll need to lead a team effectively. Prepare examples of how you've fostered a positive working environment in the past. Think about specific instances where you've trained or supported team members, and be ready to discuss how you can bring that same energy to Orelia.
✨Customer Service is Key
Orelia prides itself on exemplary customer service, so be prepared to share your experiences in this area. Think of times when you've gone above and beyond for a customer or resolved a tricky situation. Highlighting your ability to cultivate strong relationships will show you're a great fit for the role.
✨Be Ready to Discuss Sales Strategies
Sales and KPIs are crucial for this position, so come armed with ideas! Think about strategies you've implemented in previous roles to achieve sales targets. Be ready to discuss how you would activate the brand in-store and create engaging experiences that drive sales at Orelia.
