Retail Shops Manager in Brighton

Located in the heart of Brighton South Lanes, the Orelia store is an opportunity to bring the brand to life for our customers, providing not only a first-class shopping experience but also offering a number of complimentary services such as jewellery making, engraving, and private events.

• Team Leadership – Foster a positive working environment encouraging professional growth, by training, supporting, and developing team members.
• Customer Service – Showcase exemplary customer service and sales skills, to promote brand image and cultivate strong relationships with customers.
• Brand Activation – Work with head office to create in store experiences and events to drive sales and promote brand awareness.
• Sales and KPI’s - Develop and implement strategies to achieve and exceed sales and KPI targets.
• Inventory Management – Oversee inventory control procedures, including replenishment, stock takes, and deliveries.
• People Management – Ensure safety and wellbeing of employees and customers are met, create rotas, and manage team performance.
• Product Knowledge – Develop a strong understanding of products and services offered in store in order to maximize sales and increase customer loyalty.
• Events – Responding to incoming enquiries for private event bookings (hen dos, corporate events and kids parties), and ensuring events are organised, staffed and run smoothly, with the customer experience taking priority.
• Visual Merchandising – With the assistance of head office, merchandise store to showcase key performing products and new collections.
• Operations – Complete sales, refunds, and deliveries using the till in store to maintain stock accuracy and ensure customers transactions are accurately fulfilled.

Valuable Qualities:

• You have a passion for fashion and jewellery and are always up to date on the latest trends.
• You consider yourself creative, and love to problem solve.
• Basic office skills – managing emails via Outlook, using simple Excel functions.
• Previous retail management experience required.

Generous jewellery (uniform) allowance, ~25 days holiday (per rota), ~Your birthday off, ~60% discount off full price, 20% discount off markdown, ~Competitive bonus scheme, ~Team social events & monthly breakfasts, ~Peoples Pension, ~No agencies please.