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- Tasks: Support managers in sales, customer service, and store operations while leading the team.
- Company: O'Reilly Auto Parts is a growing company with a strong promote-from-within culture.
- Benefits: Enjoy competitive wages, paid time off, and health insurance from day one.
- Why this job: Join a dynamic team where you can grow your career and make an impact.
- Qualifications: Strong communication skills; retail experience in auto parts is a plus.
- Other info: Bilingual candidates are encouraged to apply, especially those fluent in Spanish.
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Compensation Pay Range
$15.00 – $18.50
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
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Retail Service Specialist employer: O'Reilly Auto Parts
Contact Detail:
O'Reilly Auto Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Specialist
✨Tip Number 1
Familiarise yourself with O'Reilly Auto Parts' customer service programs like Hi5 and Rock the Call. Understanding these initiatives will help you demonstrate your knowledge during interviews and show that you're ready to lead the team in providing excellent service.
✨Tip Number 2
If you have experience in retail or automotive sales, be prepared to share specific examples of how you've successfully managed customer interactions or resolved issues. This will highlight your relevant skills and make you a more attractive candidate.
✨Tip Number 3
Since bilingual candidates are encouraged to apply, if you speak Spanish or another language, practice how you would assist customers in both languages. This could set you apart from other applicants and showcase your ability to connect with a diverse customer base.
✨Tip Number 4
Research common automotive systems and repairs to demonstrate your knowledge during the interview. Being able to discuss these topics confidently will show that you're not just a retail specialist but also someone who understands the products and services offered.
We think you need these skills to ace Retail Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Service Specialist position. Understand the key responsibilities and required skills, such as strong communication abilities and retail sales experience.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, especially in the automotive sector, and mention any bilingual capabilities if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Retail Service Specialist position at O'Reilly Auto Parts.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at O'Reilly Auto Parts
✨Showcase Your Customer Service Skills
As a Retail Service Specialist, excellent customer service is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to lead a team in providing top-notch service.
✨Familiarise Yourself with Automotive Knowledge
Having a solid understanding of automotive systems and repair can set you apart from other candidates. Brush up on common auto parts and their functions, as well as any relevant terminology that may come up during the interview.
✨Prepare for Shift Management Questions
Since this role involves shift management responsibilities, be ready to discuss your experience in supervising teams. Think about times when you've had to manage schedules, delegate tasks, or handle conflicts among team members.
✨Highlight Bilingual Abilities
If you're bilingual, especially in Spanish, make sure to mention this during your interview. Companies like O'Reilly Auto Parts value diverse communication skills, and being able to assist a wider range of customers can be a significant advantage.
