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For Companies At a Glance
- Tasks: Assist customers with parts selection and provide top-notch service in-store and over the phone.
- Company: Join O'Reilly Auto Parts, a leading retailer in automotive parts and services.
- Benefits: Enjoy competitive pay, paid time off, health insurance, and tuition assistance from day one.
- Why this job: Be part of a supportive team culture with opportunities for career growth and skill development.
- Qualifications: No experience needed; just bring your friendly attitude and willingness to learn!
- Other info: Diverse workplace with equal opportunity for all applicants.
Compensation
Base pay range: $15.00/hr – $20.00/hr. Compensation Pay Range: The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Responsibilities
- The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
- Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
- Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
- Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
- Complete assigned company training relevant to position.
- Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
- Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
- Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
- Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
- Perform various in-store services for customers (where state and local laws allow) – i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet the company mandated driving eligibility requirements).
- All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Required:
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
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Parts Specialist employer: O'Reilly Auto Parts
Contact Detail:
O'Reilly Auto Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Specialist
✨Tip Number 1
Familiarise yourself with the automotive parts industry. Knowing common parts and their functions will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills. Since this role heavily focuses on providing excellent service, consider role-playing scenarios with friends or family to improve your communication and problem-solving abilities.
✨Tip Number 3
Highlight any relevant experience you have in retail or customer service. Even if it’s not directly related to automotive parts, showcasing your ability to handle customer interactions can set you apart from other candidates.
✨Tip Number 4
If you speak multiple languages, especially Spanish, make sure to mention this in your conversations. Bilingual skills are highly desired and can give you an edge in serving a diverse customer base.
We think you need these skills to ace Parts Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Parts Specialist position. Understand the responsibilities and required skills, such as customer service and familiarity with automotive parts.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experience with automotive parts to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which is crucial for customer-facing roles.
How to prepare for a job interview at O'Reilly Auto Parts
✨Know Your Products
Familiarise yourself with automotive parts and services. Being able to discuss specific products or services during the interview will show your enthusiasm and knowledge, which is crucial for a Parts Specialist role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This position requires a high level of interaction with customers, so showcasing your ability to handle inquiries and resolve complaints will be beneficial.
✨Practice Multitasking Scenarios
Since the role involves handling customers both in-store and over the phone, practice scenarios where you can demonstrate your multitasking abilities. This could involve role-playing with a friend or family member.
✨Showcase Your Team Spirit
The Parts Specialist will support store management and work alongside other team members. Be ready to discuss how you’ve collaborated with others in previous roles and how you can contribute to a positive team environment.
