Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch service to customers and assist with various store operations.
- Company: Join O'Reilly Auto Parts, a leader in the automotive industry with a promote-from-within culture.
- Benefits: Enjoy competitive wages, paid time off, and comprehensive health insurance from day one.
- Why this job: Be part of a dynamic team where your contributions make a real difference every day.
- Qualifications: Customer service skills and multitasking ability; automotive knowledge is a plus.
- Other info: Great opportunities for career growth and development in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Essential Job Functions
- Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
- Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
- Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
- Complete assigned company training relevant to position.
- Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
- Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
- Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
- Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
- Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
- All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
- Required: Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time.
- Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired).
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, colour, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.
Parts Specialist in Elgin employer: O'Reilly Auto Parts
Contact Detail:
O'Reilly Auto Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Specialist in Elgin
✨Tip Number 1
Get to know the company inside out! Research O'Reilly Auto Parts, their customer service programs, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Since the Parts Specialist role is all about providing top-notch service, try role-playing with a friend or family member. This will help you feel more confident when interacting with customers during the interview.
✨Tip Number 3
Don’t forget to highlight your bilingual skills if you have them! Being fluent in multiple languages, especially Spanish, can set you apart from other candidates. Make sure to mention this during your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. So, get your application in and let’s get you that Parts Specialist role!
We think you need these skills to ace Parts Specialist in Elgin
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application: Take a moment to customise your application for the Parts Specialist role. Mention specific skills that match the job description, like your familiarity with automotive parts or your ability to multitask.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at O'Reilly Auto Parts
✨Know Your Products
Familiarise yourself with the automotive parts and services relevant to the role. Being able to discuss specific products and their benefits will show your passion and knowledge, which is crucial for a Parts Specialist.
✨Practice Customer Interactions
Since customer service is key, practice how you would greet customers and handle inquiries. Role-playing different scenarios can help you feel more confident in providing friendly and professional service during the interview.
✨Showcase Your Multitasking Skills
Prepare examples of how you've successfully managed multiple tasks at once. This could include handling phone calls while assisting customers in-store, which is a vital skill for this position.
✨Highlight Bilingual Abilities
If you're bilingual, especially in Spanish, make sure to mention it! This is highly desired and can set you apart from other candidates. Be ready to demonstrate your language skills if asked.