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For Companies At a Glance
- Tasks: Provide top-notch service to customers and assist with various store operations.
- Company: Join O'Reilly Auto Parts, a leader in the automotive retail industry.
- Benefits: Enjoy competitive wages, paid time off, and health insurance from day one.
- Why this job: Be part of a dynamic team and grow your career in the automotive field.
- Qualifications: Customer service skills and a passion for automotive parts are essential.
- Other info: Bilingual candidates are encouraged to apply; great opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Parts Specialist role at O'Reilly Auto Parts. The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.
Essential Job Functions
- Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
- Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
- Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
- Complete assigned company training relevant to position.
- Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
- Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
- Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
- Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
- Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate. (Driving record must meet the company mandated driving eligibility requirements)
- All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities Required:
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, colour, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Parts Specialist in Edinburgh employer: O'Reilly Auto Parts
Contact Detail:
O'Reilly Auto Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Specialist in Edinburgh
✨Tip Number 1
Get to know the company! Before you walk in for that interview, do a bit of homework on O'Reilly Auto Parts. Understand their customer service programs and values. This way, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your people skills! As a Parts Specialist, you'll be interacting with customers all day. Try role-playing with a friend or family member to get comfortable with greeting customers and handling inquiries. The more relaxed you are, the better you'll come across!
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully juggled multiple tasks in a busy environment. Whether it's managing phone calls while assisting customers in-store, let them know you can handle the heat!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at O'Reilly Auto Parts. So, hit that apply button and let's get you in there!
We think you need these skills to ace Parts Specialist in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a customer-facing role like Parts Specialist.
Tailor Your Application: Make sure to tailor your application to the Parts Specialist role. Highlight any relevant experience with automotive parts or customer service. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Parts Specialist position. Plus, it’s super easy to do!
How to prepare for a job interview at O'Reilly Auto Parts
✨Know Your Parts
Familiarise yourself with automotive parts and the cataloguing systems mentioned in the job description. Brush up on common parts, their functions, and how they relate to customer needs. This will help you answer questions confidently and show your passion for the role.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you provided excellent service or resolved complaints effectively. Highlighting your ability to multitask while maintaining a friendly demeanour will impress the interviewers.
✨Practice Bilingual Skills
If you're bilingual, especially in Spanish, practice speaking about automotive parts and customer service scenarios in both languages. This will demonstrate your ability to cater to a diverse customer base and could set you apart from other candidates.
✨Show Enthusiasm for Training
Express your willingness to complete company training and learn new skills. Mention any relevant certifications or training you've completed in the past. Showing that you're eager to grow and adapt will resonate well with the hiring team.
