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- Tasks: Be the friendly face of our Centre, managing customer interactions and reception duties.
- Company: Orega is a vibrant company focused on delivering exceptional customer service in a dynamic environment.
- Benefits: Enjoy full training, a supportive team, and opportunities for personal growth.
- Why this job: Join a positive culture where your proactive attitude makes a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking to gain valuable work experience.
The predicted salary is between 24000 - 36000 £ per year.
Overview: Receptionist, also known ss a Customer Services Representative (CSR) at Orega, you\’ll play a crucial role in delivering top-notch customer service to our Centre\’s clients and visitors. This hands-on position requires a friendly and proactive individual with a \’nothing is too much trouble\’ attitude.
Full training is provided for this role.
Key Responsibilities:
Customer Services:
- Be the welcoming face of our Centre, handling front-of-house customer liaison.
- Efficiently manage reception duties with a courteous and professional approach.
- Answer switchboard calls promptly, maintaining rapid response standards.
- Log call information, maintain accurate records, and handle routine clerical tasks.
- Communicate effectively between customers, suppliers, visitors, and internal staff.
- Maintain a high level of customer service, embodying a positive and helpful attitude.
Administration, Building Protocol, and Activities:
- Ensure security procedures are followed.
- Conduct housekeeping checks for cleanliness.
- Order and manage office supplies.
- Perform daily/weekly checks to maintain agreed standards.
- Handle general filing, word processing, and administration tasks.
Sales and Marketing:
- Participate in Centre tours and learn about Orega\’s products and services.
- Willingness to engage in selling Orega\’s products.
IT/Telecoms:
- Support customers with setting up IT equipment and queries.
General Responsibilities:
- Adhere to company policies and procedures.
- Conduct oneself professionally, promoting a positive image of Orega.
- Maintain a positive and proactive energy, even in stressful situations.
- Positive customer relationship skills.
- Interest in learning about commercial business environments and general finance.
- Demonstrated ability to use customer service knowledge.
- Confident communication and presentation skills.
- Computer literate with a willingness to learn IT/Telephony.
- Outgoing, enthusiastic, and confident.
- Ability to operate in multicultural environments.
- Self-motivated and well-organized.
- Professional telephone manner.
- Excellent team player with multitasking abilities.
As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
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Receptionist employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Orega's core values and culture. Understanding what they stand for will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, demonstrating your ability to handle customer interactions will make you stand out as a proactive candidate.
✨Tip Number 3
Brush up on your IT skills, especially if you're not already confident. Being able to assist customers with IT queries will be a big plus, so consider taking a short course or watching tutorials online.
✨Tip Number 4
Prepare to discuss your experiences in multicultural environments. Orega values diversity, so sharing examples of how you've successfully interacted with people from different backgrounds can give you an edge.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills like communication, multitasking, and a positive attitude, as these are crucial for the Receptionist role at Orega.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've provided excellent customer service in the past and express your willingness to learn about Orega's products and services.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as IT proficiency, professional telephone manner, and ability to work in multicultural environments. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Receptionist.
How to prepare for a job interview at Orega
✨Show Your Friendly Side
As a receptionist, your attitude is key. Make sure to greet everyone with a warm smile and a positive demeanour during the interview. This will demonstrate that you embody the 'nothing is too much trouble' attitude that Orega values.
✨Demonstrate Communication Skills
Effective communication is crucial for this role. Be prepared to discuss how you've handled customer interactions in the past. Use clear and confident language to showcase your ability to communicate well with clients and colleagues alike.
✨Highlight Multitasking Abilities
Receptionists often juggle multiple tasks at once. Share examples from your previous experiences where you successfully managed several responsibilities simultaneously, such as answering calls while handling administrative duties.
✨Express Willingness to Learn
Orega provides training, so it's important to show your eagerness to learn new skills, especially in IT and customer service. Mention any relevant experiences where you quickly adapted to new systems or processes, highlighting your proactive approach.
