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- Tasks: Be the friendly face of our Centre, delivering exceptional customer service and managing reception duties.
- Company: Join Orega, a vibrant company focused on outstanding customer experiences.
- Benefits: Full training provided, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact by creating positive experiences for clients and visitors every day.
- Qualifications: Friendly attitude, strong communication skills, and a willingness to learn.
- Other info: Perfect for those who thrive in a multicultural environment and enjoy teamwork.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Services Representative (CSR) at Orega, you will play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude. Full training is provided for this role.
Key Responsibilities:
- Customer Services:
- Be the welcoming face of our Centre, handling front-of-house customer liaison.
- Efficiently manage reception duties with a courteous and professional approach.
- Answer switchboard calls promptly, maintaining rapid response standards.
- Log call information, maintain accurate records, and handle routine clerical tasks.
- Communicate effectively between customers, suppliers, visitors, and internal staff.
- Maintain a high level of customer service, embodying a positive and helpful attitude.
- Administration, Building Protocol, and Activities:
- Ensure security procedures are followed.
- Conduct housekeeping checks for cleanliness.
- Order and manage office supplies.
- Perform daily/weekly checks to maintain agreed standards.
- Handle general filing, word processing, and administration tasks.
- Sales and Marketing:
- Participate in Centre tours and learn about Orega's products and services.
- Willingness to engage in selling Orega's products.
- IT/Telecoms:
- Support customers with setting up IT equipment and queries.
- General Responsibilities:
- Adhere to company policies and procedures.
- Conduct oneself professionally, promoting a positive image of Orega.
- Maintain a positive and proactive energy, even in stressful situations.
- Positive customer relationship skills.
- Interest in learning about commercial business environments and general finance.
- Demonstrated ability to use customer service knowledge.
- Confident communication and presentation skills.
- Computer literate with a willingness to learn IT/Telephony.
- Outgoing, enthusiastic, and confident.
- Ability to operate in multicultural environments.
- Self-motivated and well-organized.
- Professional telephone manner.
- Excellent team player with multitasking abilities.
As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Receptionist in Glasgow employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orega. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Orega!
We think you need these skills to ace Receptionist in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see that friendly and proactive attitude you’d bring to the role. Don’t be afraid to show us why you’re the perfect fit for our Centre.
Tailor Your Application: Make sure to tailor your application to highlight your customer service skills and experience. Mention specific examples of how you've handled front-of-house duties or managed customer queries in the past. This will help us see how you can contribute to our team!
Keep It Professional: While we love a bit of personality, remember to keep your application professional. Use clear language, check for typos, and make sure it’s well-structured. A polished application shows us you care about the details, just like we do at Orega.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Orega
✨Know the Company Inside Out
Before your interview, take some time to research Orega. Understand their values, services, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Receptionist, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your proactive attitude and how you handle challenging situations with grace.
✨Practice Your Communication Style
Since you'll be the first point of contact, practice speaking clearly and confidently. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure your communication skills shine through during the interview.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A smart appearance reflects your seriousness about the role and aligns with the professional image Orega aims to project.
