Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage front-of-house duties with a friendly attitude.
- Company: Join Orega, a vibrant company focused on outstanding customer experiences.
- Benefits: Full training provided, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the welcoming face of our Centre and make a real difference in customer interactions.
- Qualifications: Friendly, proactive attitude and willingness to learn about customer service.
- Other info: Great opportunity to develop skills in a multicultural environment.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Services Representative (CSR) at Orega, you'll play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude. Full training is provided for this role.
Key Responsibilities:
- Be the welcoming face of our Centre, handling front-of-house customer liaison.
- Efficiently manage reception duties with a courteous and professional approach.
- Answer switchboard calls promptly, maintaining rapid response standards.
- Log call information, maintain accurate records, and handle routine clerical tasks.
- Communicate effectively between customers, suppliers, visitors, and internal staff.
- Maintain a high level of customer service, embodying a positive and helpful attitude.
Administration, Building Protocol, and Activities:
- Ensure security procedures are followed.
- Conduct housekeeping checks for cleanliness.
- Order and manage office supplies.
- Perform daily/weekly checks to maintain agreed standards.
- Handle general filing, word processing, and administration tasks.
Sales and Marketing:
- Participate in Centre tours and learn about Orega's products and services.
- Willingness to engage in selling Orega's products.
IT/Telecoms:
- Support customers with setting up IT equipment and queries.
General Responsibilities:
- Adhere to company policies and procedures.
- Conduct oneself professionally, promoting a positive image of Orega.
- Maintain a positive and proactive energy, even in stressful situations.
- Positive customer relationship skills.
- Interest in learning about commercial business environments and general finance.
- Demonstrated ability to use customer service knowledge.
- Confident communication and presentation skills.
- Computer literate with a willingness to learn IT/Telephony.
- Outgoing, enthusiastic, and confident.
- Ability to operate in multicultural environments.
- Self-motivated and well-organized.
- Professional telephone manner.
- Excellent team player with multitasking abilities.
As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Customer Service Representative in Glasgow employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orega. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult customers or showcasing your proactive attitude.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for Orega!
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, especially your customer service knowledge and communication skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Orega
✨Know the Company Inside Out
Before your interview, take some time to research Orega. Understand their values, services, and what makes them unique in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your proactive attitude and ability to maintain a positive customer relationship.
✨Practice Your Communication Style
As a CSR, effective communication is key. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and showcasing your professional telephone manner.
✨Embrace the 'Nothing is Too Much Trouble' Mindset
During the interview, embody the friendly and helpful attitude that Orega values. Be enthusiastic about the role and express your willingness to tackle any task, no matter how small. This mindset will resonate well with the interviewers and align with their company culture.
