Customer Service Representative - Leeds
Customer Service Representative - Leeds

Customer Service Representative - Leeds

Leeds Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Deliver top-notch customer service and manage front-of-house operations daily.
  • Company: Join Orega, a vibrant company focused on exceptional customer experiences.
  • Benefits: Enjoy a dynamic work environment with opportunities for personal development and growth.
  • Why this job: Be part of a supportive team that values your contributions and promotes a positive culture.
  • Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn!
  • Other info: Perfect for high school and college students looking for flexible work in Leeds.

The predicted salary is between 24000 - 36000 £ per year.

Core role: This is a “hands on” role without staff reporting. The CSR has overall responsibility for delivering first class customer services to their Centre’s customers and visitors and ensuring their business needs are met. The role will be extremely varied and you will be expected to handle multiple tasks.

Key Responsibilities and Deliverables

  • Handle day-to-day ‘front of house’ customer and their customers’ liaison.
  • Perform reception duties in an efficient, professional and courteous manner.
  • Answer switchboard and maintain a rapid response rate according to agreed standards.
  • Log information on calls received, where required and maintain detailed and accurate records.
  • File data and perform other routine clerical tasks as assigned and for other departments as needed.
  • Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, and photocopy machine.
  • Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
  • Establish and maintain effective working relationships with co-workers, managers and the general public.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Prepare meeting rooms and service of refreshments.
  • Meet Orega’s standard of high level customer service with a ‘nothing is too much trouble’ attitude.
  • Act as a team player and support your CSM/ACSM to meet the expectations and needs of customers.
  • Support your CSM/ACSM for the client move in and move out procedures and renewals with full completion and maintenance of associated paperwork to the Orega standard.
  • Handle all customer/visitor enquiries with courtesy and a smile.
  • Help your CSM/ACSM turnaround vacant offices/MRs.
  • Keep the reception and all common areas/rooms clean and tidy at all times.
  • Use reasonable discretion with customers with input from ACSM/CSM.

Administration, Building Protocol and Activities

  • Understand and make sure customers follow security procedures at all times.
  • Conduct general housekeeping checks to all floors, tea points (fully stocked) and toilets to maintain a high level of cleanliness.
  • Order and maintain relevant office supplies for effectiveness of personal duties.
  • Ensure all Health & Safety elements are managed as directed by the CSM/ACSM.
  • Perform relevant daily/weekly checks to ensure agreed standards are met and maintained.
  • Handle all general filing, word processing, delivery notes and purchase orders and any other administration or reporting required, as directed by the CSM/ACSM.
  • Actively participate in any Orega/Centre audits.
  • Ensure conference and Meeting Rooms are to the Orega standard and that you have received training of all AV equipment.
  • Handle Direct Debit processing, Petty Cash reconciliation and check delivery notes against supplier invoices and match with Purchase Order (with relevant coding ready for approval).

Sales and Marketing

  • Participate in Centre tours and become fully aware of Orega’s products and services.
  • Be willing to get involved in selling Orega’s products and learn about VO’s/licence agreements etc.

IT /Telecoms

  • Know how to set up client connectivity, handsets and handle customer queries.
  • Be competent in patching, cable colour coding, floor port inventory and all other IT requirements.

General Responsibilities

  • Adhere to all company policies and procedures.
  • Read and comply with instructions and directions as communicated via signs, notice boards and memos.
  • Conduct yourself, at all times, in a professional and responsible manner, promoting a good and proper image of Orega.

Essential Skills, Experience & Qualifications

  • Positive customer relationship skills.
  • Interest in learning about commercial business environments and general finance.
  • Demonstrate ability to use knowledge of customer service is a must.
  • Ability to demonstrate systems monitoring and compliance is necessary.
  • Confident communication and presentation skills.
  • Curious and people oriented with the ability to engage customers and ask questions with ease.
  • Positive and ‘happy’ attitude.
  • Computer literate and willing to learn and show others how to use IT/Telephony is essential.
  • Outgoing, enthusiastic, honest and confident individual who possesses the following attributes:
  • Ability to operate sensitively in multicultural environments and build effective working relations.
  • Self-motivated.
  • Strong (written/verbal) communication, and diplomatic skills.
  • Ability to maintain control and perform during stressful situations.
  • Is confident and at ease when handling customer/visitor enquiries.
  • Positive and proactive energy.
  • Attention to detail and extremely well organised.
  • Professional telephone manner.
  • PC Literate with knowledge of Microsoft packages.
  • Excellent team player.
  • Confidence to interact with a range of clients up to Board level.

Limits of Authority

  • No authority to appoint, discipline and dismiss employees.
  • No authority to approve annual leave and absence.
  • No authority to spend/commit Orega to spend within individual agreed limits.
  • No authority to sign agreements or contracts.
  • Authority to suggest improvements to processes/procedures in consultation with your Senior Customer Services Manager.

The Customer Services Representative should be competent in the following Orega processes: PMITSR, Support, Renewals, Move Out, Meeting Room, Virtual Office, Octopus, Sage, Opening and closing building.

This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.

Customer Service Representative - Leeds employer: Orega

Orega is an exceptional employer located in Leeds, offering a vibrant work culture that prioritises first-class customer service and employee development. With a strong emphasis on teamwork and a 'nothing is too much trouble' attitude, employees are encouraged to grow their skills in a supportive environment while enjoying the benefits of a well-maintained workplace. The company values its staff, providing opportunities for personal growth and a chance to engage with a diverse clientele, making it a rewarding place to build a career.
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Contact Detail:

Orega Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Representative - Leeds

Tip Number 1

Familiarise yourself with Orega's products and services. Understanding what they offer will not only help you during the interview but also show your genuine interest in the role.

Tip Number 2

Practice your communication skills, especially in a customer service context. Being able to articulate your thoughts clearly and confidently will be crucial when handling customer enquiries.

Tip Number 3

Demonstrate your ability to multitask by preparing examples from your past experiences. This role requires juggling various responsibilities, so showcasing your organisational skills will set you apart.

Tip Number 4

Showcase your positive attitude and enthusiasm during any interactions with us. A 'nothing is too much trouble' mindset aligns perfectly with the company culture and can make a lasting impression.

We think you need these skills to ace Customer Service Representative - Leeds

Customer Service Skills
Communication Skills
Attention to Detail
Multitasking Abilities
Professional Telephone Manner
Computer Literacy
Teamwork
Problem-Solving Skills
Time Management
Interpersonal Skills
Adaptability
Organisational Skills
Basic IT Knowledge
Positive Attitude
Ability to Work Under Pressure

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, multitasking, and problem-solving, which are crucial for the Customer Service Representative role.

Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you align with Orega's values.

Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as attention to detail, professionalism, and the ability to work in a multicultural environment. Use concrete examples to demonstrate these skills.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key for this role.

How to prepare for a job interview at Orega

Showcase Your Customer Service Skills

Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled difficult situations or gone above and beyond for customers.

Demonstrate Multitasking Abilities

Since the role involves handling multiple tasks, be ready to discuss how you manage your time and prioritise tasks effectively. You could mention tools or techniques you use to stay organised.

Research the Company Culture

Familiarise yourself with Orega's values and culture. During the interview, express how your personal values align with theirs, especially regarding customer service and teamwork.

Prepare Questions for the Interviewer

Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you.

Customer Service Representative - Leeds
Orega
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  • Customer Service Representative - Leeds

    Leeds
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-06-15

  • O

    Orega

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