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- Tasks: Be the friendly face of our Centre, managing customer interactions and administrative tasks.
- Company: Orega is a vibrant company focused on delivering exceptional customer service in a dynamic environment.
- Benefits: Enjoy full training, a supportive team, and opportunities for personal growth.
- Why this job: Join a fun, energetic team where your positive attitude makes a real difference!
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Perfect for high school and college students looking to gain valuable work experience.
The predicted salary is between 28800 - 43200 £ per year.
Gracechurch Street, London • Posted 22 January 2024
As a Customer Services Representative (CSR) at Orega, you'll play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude. Full training is provided for this role.
Key Responsibilities:- Customer Services: Be the welcoming face of our Centre, handling front-of-house customer liaison. Efficiently manage reception duties with a courteous and professional approach. Answer switchboard calls promptly, maintaining rapid response standards. Log call information, maintain accurate records, and handle routine clerical tasks. Communicate effectively between customers, suppliers, visitors, and internal staff. Maintain a high level of customer service, embodying a positive and helpful attitude.
- Administration, Building Protocol, and Activities: Ensure security procedures are followed. Conduct housekeeping checks for cleanliness. Order and manage office supplies. Perform daily/weekly checks to maintain agreed standards. Handle general filing, word processing, and administration tasks.
- Sales and Marketing: Participate in Centre tours and learn about Orega's products and services. Willingness to engage in selling Orega's products.
- IT/Telecoms: Support customers with setting up IT equipment and queries.
- Adhere to company policies and procedures.
- Conduct oneself professionally, promoting a positive image of Orega.
- Maintain a positive and proactive energy, even in stressful situations.
- Positive customer relationship skills.
- Interest in learning about commercial business environments and general finance.
- Demonstrated ability to use customer service knowledge.
- Confident communication and presentation skills.
- Computer literate with a willingness to learn IT/Telephony.
- Outgoing, enthusiastic, and confident.
- Ability to operate in multicultural environments.
- Self-motivated and well-organized.
- Professional telephone manner.
- Excellent team player with multitasking abilities.
As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Customer Service Representative employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Orega's services and values. Understanding what they offer and their company culture will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining hands-on experience will boost your confidence and demonstrate your proactive attitude to potential employers.
✨Tip Number 3
Prepare for common customer service questions by thinking of specific examples from your past experiences. This will help you articulate your problem-solving skills and ability to handle difficult situations effectively.
✨Tip Number 4
Network with current or former employees of Orega on platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive attitude and ability to handle customer inquiries effectively. Be sure to convey your willingness to learn and adapt in a fast-paced environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Orega
✨Show Your Friendly Side
As a Customer Service Representative, your attitude is key. Make sure to convey warmth and friendliness during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a customer.
✨Demonstrate Proactive Problem-Solving
Prepare examples of how you've handled challenging situations in the past. Highlight your proactive approach to problem-solving, showing that you can think on your feet and provide solutions quickly.
✨Know the Company and Its Values
Research Orega and understand its core values. Be ready to discuss how your personal values align with theirs, and express your enthusiasm for contributing to their vibrant culture.
✨Practice Your Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly. You might even want to role-play common customer service scenarios to showcase your skills during the interview.
