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- Tasks: Be the friendly face of our Centre, managing customer interactions and administrative tasks.
- Company: Join Orega, a vibrant company dedicated to exceptional customer service and a positive work culture.
- Benefits: Enjoy full training, a supportive team environment, and opportunities for personal growth.
- Why this job: This role offers hands-on experience in customer service and a chance to thrive in a dynamic setting.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking to kickstart their career in a fun environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview: As a Customer Services Representative (CSR) at Orega, you\’ll play a crucial role in delivering top-notch customer service to our Centre\’s clients and visitors. This hands-on position requires a friendly and proactive individual with a \’nothing is too much trouble\’ attitude.
Full training is provided for this role.
Key Responsibilities:
Customer Services:
- Be the welcoming face of our Centre, handling front-of-house customer liaison.
- Efficiently manage reception duties with a courteous and professional approach.
- Answer switchboard calls promptly, maintaining rapid response standards.
- Log call information, maintain accurate records, and handle routine clerical tasks.
- Communicate effectively between customers, suppliers, visitors, and internal staff.
- Maintain a high level of customer service, embodying a positive and helpful attitude.
Administration, Building Protocol, and Activities:
- Ensure security procedures are followed.
- Conduct housekeeping checks for cleanliness.
- Order and manage office supplies.
- Perform daily/weekly checks to maintain agreed standards.
- Handle general filing, word processing, and administration tasks.
Sales and Marketing:
- Participate in Centre tours and learn about Orega\’s products and services.
- Willingness to engage in selling Orega\’s products.
IT/Telecoms:
- Support customers with setting up IT equipment and queries.
General Responsibilities:
- Adhere to company policies and procedures.
- Conduct oneself professionally, promoting a positive image of Orega.
- Maintain a positive and proactive energy, even in stressful situations.
- Positive customer relationship skills.
- Interest in learning about commercial business environments and general finance.
- Demonstrated ability to use customer service knowledge.
- Confident communication and presentation skills.
- Computer literate with a willingness to learn IT/Telephony.
- Outgoing, enthusiastic, and confident.
- Ability to operate in multicultural environments.
- Self-motivated and well-organized.
- Professional telephone manner.
- Excellent team player with multitasking abilities.
As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
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Customer Service Representative employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Orega's core values and culture. Understanding what they stand for will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, demonstrating your ability to handle customer interactions will make you stand out.
✨Tip Number 3
Prepare to discuss how you would handle specific customer service challenges. Think of examples where you've gone above and beyond for a customer, as this shows your proactive attitude.
✨Tip Number 4
Show enthusiasm for learning about Orega's products and services. Being knowledgeable about what they offer will not only impress your interviewers but also demonstrate your commitment to the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Orega that appeal to you, and explain how your proactive attitude and customer service skills make you a great fit.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to handle front-of-house duties, manage calls, and maintain records. Use specific examples to showcase your skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Orega
✨Show Your Friendly Side
As a Customer Service Representative, your attitude is key. Make sure to convey warmth and friendliness during the interview. Smile, maintain eye contact, and demonstrate that you have a 'nothing is too much trouble' mindset.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Be prepared to discuss how you've successfully handled customer interactions in the past. Use clear and concise language, and don't hesitate to ask clarifying questions if needed.
✨Highlight Multitasking Abilities
This position requires juggling various tasks simultaneously. Share examples from your previous experiences where you managed multiple responsibilities effectively, showcasing your organisational skills and ability to stay calm under pressure.
✨Express Willingness to Learn
Orega values individuals who are eager to learn. During the interview, express your interest in understanding their products and services, as well as your enthusiasm for developing your IT and telephony skills.
