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- Tasks: Support the Customer Service Manager in delivering top-notch service and managing customer inquiries.
- Company: Leading office space provider in the UK with a focus on exceptional customer experience.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 2-3 years in customer relations and strong communication skills required.
- Other info: Opportunity to lead and inspire junior staff in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
A leading office space provider in the UK is seeking an Assistant Manager or Assistant Customer Services Manager to support the Customer Service Manager in delivering exceptional service. You will assist in managing customer inquiries, maintaining service standards, and ensuring smooth operational processes.
Ideal candidates will have 2-3 years of experience in customer relations and be confident in supervising junior staff. The role demands strong communication skills and a proactive approach to team management.
Assistant Manager, Customer Experience & Team Leadership employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Customer Experience & Team Leadership
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Assistant Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience in customer relations can shine through. Practice common interview questions, especially around team management and service standards, so you can show off your skills with confidence.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for customer service and team leadership come through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find roles that match your skills and interests. Plus, applying directly can sometimes give you a better chance of landing that interview.
We think you need these skills to ace Assistant Manager, Customer Experience & Team Leadership
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2-3 years of experience in customer relations. We want to see how you've handled inquiries and maintained service standards in your previous roles.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, be clear and concise. We appreciate a straightforward approach that showcases your ability to convey information effectively.
Proactive Approach: Demonstrate your proactive approach to team management in your application. Share examples of how you've taken the initiative in past roles to improve processes or support your team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Orega
✨Know the Company Inside Out
Before your interview, make sure you research the office space provider thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your capability to deliver exceptional service, which is key for this role.
✨Demonstrate Leadership Potential
Since the role involves supervising junior staff, be ready to discuss your leadership style. Share experiences where you successfully led a team or mentored others. Highlight how you motivate and support your colleagues to maintain high service standards.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This shows that you’re proactive and genuinely interested in contributing to the team.
