At a Glance
- Tasks: Support the Customer Service Manager in delivering exceptional service and managing team tasks.
- Company: Join Orega, a vibrant company focused on outstanding customer experiences.
- Benefits: Gain valuable experience, develop leadership skills, and work in a dynamic environment.
- Other info: Opportunity for growth in a supportive and multicultural workplace.
- Why this job: Be part of a team that values collaboration and customer satisfaction.
- Qualifications: 2-3 years of customer relationship experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Manager or Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre.
Key Responsibilities
- Assist CSM and Customer Service Representatives (CSR) in maintaining high customer service standards.
- Support CSM in renewals and company initiatives.
- Handle client enquiries professionally and promptly.
- Work collaboratively with the team to achieve targets.
- Ensure Centre aesthetics meet high standards.
- Assist in client move-in/out procedures and paperwork.
- Support CSM in the client renewal process.
- Oversee CSR(s) ability to handle customer/visitor enquiries.
- Manage administrative tasks, invoicing, and customer payments.
- Familiarise yourself with Centre customers for upselling opportunities.
- Perform regular housekeeping checks for a professional environment.
CSR Supervision in absence of Centre Manager:
- Manage daily tasks of the team, ensuring high standards.
- Handle aspects of invoicing, billing, and debt collection.
- Assist in marketing and setting up offices for show standards.
- Conduct Back to Work interviews and 1:1 review meetings.
- Ensure adherence to Health & Safety policies/procedures.
- Provide training and support to junior staff.
Sales and Marketing:
- Deliver Centre tours in support of CSM.
- Ensure CSR(s) understand Orega Licence Agreements.
Health & Safety:
- Remind the team of their legal responsibility for health and safety.
- Ensure adherence to Health & Safety policies/procedures.
Required Skills/Experience:
- 2-3 years of outstanding customer relationship skills.
- 1-2 years of experience in influencing client renewals and general finance preferred.
- 1-2 years of experience in a commercial environment.
- Willingness to take on a team manager role.
- Ability to demonstrate systems monitoring and compliance.
- Confident communication and presentation skills.
- Curious and people-oriented with excellent influencing skills.
- Computer literate with the ability to learn and teach IT/Telephony.
- PC literate with advanced knowledge of Microsoft packages.
- Excellent team player with the ability to manage and supervise junior staff.
- Confidence to interact with clients up to Board level.
- Proactive approach to the working environment.
- Ability to operate sensitively in multicultural environments.
- Self-motivated with strong communication and interpersonal skills.
- Ability to maintain control during stressful situations.
- Positive and proactive energy, with attention to detail.
Note: This description is not exhaustive, and additional duties may be assigned based on business needs. The full job description will be refined after six months in the role. As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Assistant Manager employer: Orega
At Orega, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As an Assistant Manager, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact in a dynamic setting. Our commitment to high customer service standards and a collaborative atmosphere ensures that every team member can thrive and contribute to our ongoing success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to talk about your experience and how it aligns with their needs. Keep it concise and engaging – you want to leave them wanting to know more!
✨Tip Number 3
Show up prepared! If you land an interview, do your homework on the company and the role. Be ready to discuss how your skills can help them achieve their goals, especially in customer service and team management.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled client enquiries and maintained high standards in previous roles. Share specific examples that demonstrate your ability to support a team and meet customer needs.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Assistant Manager role. Use keywords from the job description, like 'team player' and 'proactive', to show us you’re the perfect fit for our vibrant culture.
Be Professional Yet Personable:While we love a professional tone, don’t be afraid to let your personality shine through! We’re looking for someone who’s curious and people-oriented, so feel free to share a bit about yourself and what makes you excited about this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Orega!
How to prepare for a job interview at Orega
✨Know the Company Inside Out
Before your interview, take some time to research Orega. Understand their values, services, and what sets them apart in the customer service industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As an Assistant Manager, you'll need to demonstrate outstanding customer relationship skills. Prepare specific examples from your past experiences where you've successfully handled client enquiries or resolved issues. Highlight how your proactive approach has led to positive outcomes.
✨Prepare for Team Management Questions
Since this role involves supervising a team, be ready to discuss your leadership style. Think of instances where you've trained or supported junior staff, and how you’ve managed team dynamics. Show that you can maintain high standards while fostering a collaborative environment.
✨Demonstrate Your Problem-Solving Abilities
In the interview, expect questions about handling stressful situations or conflicts. Prepare to share examples of how you've maintained control and found solutions in challenging scenarios. This will showcase your ability to thrive in a fast-paced environment like Orega.
