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- Tasks: Support the Customer Service Manager in delivering exceptional service and managing team tasks.
- Company: Join Orega, a vibrant company focused on outstanding customer experiences.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Be part of a team that values collaboration and customer satisfaction.
- Qualifications: 2-3 years in customer relations and experience in a commercial setting preferred.
- Other info: Opportunity to develop leadership skills in a supportive atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Manager or Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre.
Key Responsibilities
- Assist CSM and Customer Service Representatives (CSR) in maintaining high customer service standards.
- Support CSM in renewals and company initiatives.
- Handle client enquiries professionally and promptly.
- Work collaboratively with the team to achieve targets.
- Ensure Centre aesthetics meet high standards.
- Assist in client move-in/out procedures and paperwork.
- Support CSM in the client renewal process.
- Oversee CSR(s) ability to handle customer/visitor enquiries.
- Manage administrative tasks, invoicing, and customer payments.
- Familiarise yourself with Centre customers for upselling opportunities.
- Perform regular housekeeping checks for a professional environment.
- Manage daily tasks of the team, ensuring high standards in the absence of the Centre Manager.
- Handle aspects of invoicing, billing, and debt collection.
- Assist in marketing and setting up offices for show standards.
- Conduct Back to Work interviews and 1:1 review meetings.
- Ensure adherence to Health & Safety policies/procedures.
- Provide training and support to junior staff.
Sales and Marketing
- Deliver Centre tours in support of CSM.
- Ensure CSR(s) understand Orega Licence Agreements.
Health & Safety
- Remind the team of their legal responsibility for health and safety.
- Ensure adherence to Health & Safety policies/procedures.
Required Skills/Experience
- 2-3 years of outstanding customer relationship skills.
- 1-2 years of experience in influencing client renewals and general finance preferred.
- 1-2 years of experience in a commercial environment.
- Willingness to take on a team manager role.
- Ability to demonstrate systems monitoring and compliance.
- Confident communication and presentation skills.
- Curious and people-oriented with excellent influencing skills.
- Computer literate with the ability to learn and teach IT/Telephony.
- PC literate with advanced knowledge of Microsoft packages.
- Excellent team player with the ability to manage and supervise junior staff.
- Confidence to interact with clients up to Board level.
- Proactive approach to the working environment.
- Ability to operate sensitively in multicultural environments.
- Self-motivated with strong communication and interpersonal skills.
- Ability to maintain control during stressful situations.
- Positive and proactive energy, with attention to detail.
Note: This description is not exhaustive, and additional duties may be assigned based on business needs. The full job description will be refined after six months in the role.
As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Assistant Manager employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that first impression.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your past work or even a portfolio if relevant. This will help you stand out and demonstrate how you can contribute to the team at Orega.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our vibrant culture!
Show Off Your People Skills: Since this role is all about customer interaction, don’t shy away from showcasing your communication and interpersonal skills. Share examples of how you've influenced client renewals or handled challenging situations in the past. We love a good story!
Be Proactive and Positive: We’re looking for someone with a proactive approach and positive energy. In your application, mention instances where you took initiative or went above and beyond in your previous roles. This will help us see your fit within our team!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the Assistant Manager position!
How to prepare for a job interview at Orega
✨Know the Company Inside Out
Before your interview, take some time to research Orega. Understand their values, services, and what sets them apart in the customer service industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, prepare specific examples from your past experiences where you've excelled in this area. Highlight situations where you handled client enquiries or resolved issues effectively, as this will demonstrate your capability to meet the high standards expected at Orega.
✨Demonstrate Team Leadership Potential
As an Assistant Manager, you'll need to support and supervise a team. Be ready to discuss your leadership style and provide examples of how you've motivated or trained others in previous roles. This will show that you’re not just a team player but also someone who can step up when needed.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing stress during busy periods or ensuring compliance with health and safety policies. Practising these scenarios beforehand will help you respond confidently and effectively during the interview.
