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For Companies At a Glance
- Tasks: Support the Customer Service Manager in delivering exceptional service and managing client relationships.
- Company: Join Orega, a vibrant company focused on outstanding customer experiences.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Be part of a team that values collaboration and customer satisfaction.
- Qualifications: 2-3 years in customer service and strong communication skills required.
- Other info: Opportunity to develop leadership skills in a supportive atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As an Assistant Manager or Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre.
Key Responsibilities
Customer Services:
- Assist CSM and Customer Service Representative’s (CSR) in maintaining high customer service standards.
- Support CSM in renewals and company initiatives.
- Handle client enquiries professionally and promptly.
- Work collaboratively with the team to achieve targets.
- Ensure Centre aesthetics meet high standards.
- Assist in client move-in/out procedures and paperwork.
- Support CSM in the client renewal process.
- Oversee CSR(s) ability to handle customer/visitor enquiries.
- Manage administrative tasks, invoicing, and customer payments.
- Familiarise yourself with Centre customers for upselling opportunities.
- Perform regular housekeeping checks for a professional environment.
CSR Supervision in absence of Centre Manager:
- Manage daily tasks of the team, ensuring high standards.
- Handle aspects of invoicing, billing, and debt collection.
- Assist in marketing and setting up offices for show standards.
- Conduct Back to Work interviews and 1:1 review meetings.
- Ensure adherence to Health & Safety policies/procedures.
- Provide training and support to junior staff.
Sales and Marketing:
- Deliver Centre tours in support of CSM.
- Ensure CSR(s) understand Orega Licence Agreements.
Health & Safety:
- Remind the team of their legal responsibility for health and safety.
- Ensure adherence to Health & Safety policies/procedures.
Required Skills/Experience:
- 2-3 years of outstanding customer relationship skills.
- 1-2 years of experience in influencing client renewals and general finance preferred.
- 1-2 years of experience in a commercial environment.
- Willingness to take on a team manager role.
- Ability to demonstrate systems monitoring and compliance.
- Confident communication and presentation skills.
- Curious and people-oriented with excellent influencing skills.
- Computer literate with the ability to learn and teach IT/Telephony.
- PC literate with advanced knowledge of Microsoft packages.
- Excellent team player with the ability to manage and supervise junior staff.
- Confidence to interact with clients up to Board level.
- Proactive approach to the working environment.
- Ability to operate sensitively in multicultural environments.
- Self-motivated with strong communication and interpersonal skills.
- Ability to maintain control during stressful situations.
- Positive and proactive energy, with attention to detail.
Note: This description is not exhaustive, and additional duties may be assigned based on business needs. The full job description will be refined after six months in the role.
As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
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Assistant Manager employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, make sure you can confidently talk about your skills and experiences. Keep it concise but impactful – you want to leave them wanting to know more about you!
✨Tip Number 3
Show up prepared! If you land an interview, do your homework on the company and the role. Be ready to discuss how your experience aligns with their needs, especially in customer service and team management.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team at Orega, and it makes it easier for us to keep track of your application.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled client enquiries and maintained high standards in previous roles. Share specific examples that demonstrate your ability to support a team and meet customer needs.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Assistant Manager role. Use keywords from the job description, like 'team player' and 'proactive approach', to show us you’re the perfect fit.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who’s curious and people-oriented, so feel free to share a bit about yourself and what makes you tick in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our vibrant culture at Orega!
How to prepare for a job interview at Orega
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and understand the key responsibilities of the role. Be ready to discuss how you've handled client enquiries in the past and how you can maintain high standards, just like Orega expects.
✨Show Off Your Team Spirit
Since this role involves working closely with a team, be prepared to share examples of how you've collaborated with others to achieve targets. Highlight any experience you have in supervising or training junior staff, as this will show you're ready to step into a leadership role.
✨Demonstrate Your Proactive Approach
Orega values a proactive mindset, so think of instances where you've taken the initiative to improve processes or solve problems. Whether it's upselling opportunities or ensuring compliance with health and safety policies, show that you're someone who takes charge.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult client or managing stress during busy periods. Prepare your responses by using the STAR method (Situation, Task, Action, Result) to clearly outline how you would handle these scenarios.
