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- Tasks: Support the Customer Service Manager in delivering exceptional service and managing client relationships.
- Company: Join Orega, a vibrant company focused on outstanding customer experiences.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Be part of a team that values your input and fosters professional development.
- Qualifications: 2-3 years of customer service experience and strong communication skills.
- Other info: Opportunity to grow in a supportive and multicultural environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview As an Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre.Key Responsibilities Customer ServicesAssist CSM and Customer Service Representative\’s (CSR) in maintaining high customer service standards.Support CSM in renewals and company initiatives.Handle client enquiries professionally and promptly.Work collaboratively with the team to achieve targets.Ensure Centre aesthetics meet high standards.Assist in client move-in/out procedures and paperwork.Support CSM in the client renewal process.Oversee CSR(s) ability to handle customer/visitor enquiries.Manage administrative tasks, invoicing, and customer payments.Familiarise yourself with Centre customers for upselling opportunities.Perform regular housekeeping checks for a professional environment.CSR Supervision in absence of Centre Manager Manage daily tasks of the team, ensuring high standards.Handle aspects of invoicing, billing, and debt collection.Assist in marketing and setting up offices for show standards.Conduct Back to Work interviews and 1:1 review meetings.Ensure adherence to Health & Safety policies/procedures.Provide training and support to junior staff.Sales and Marketing Deliver Centre tours in support of CSM.Ensure CSR(s) understand Orega Licence Agreements.Health & Safety Remind the team of their legal responsibility for health and safety.Ensure adherence to Health & Safety policies/procedures.Required Skills/Experience 2-3 years of outstanding customer relationship skills.1-2 years of experience in influencing client renewals and general finance preferred.1-2 years of experience in a commercial environment.Willingness to take on a team manager role.Ability to demonstrate systems monitoring and compliance.Confident communication and presentation skills.Curious and people-oriented with excellent influencing skills.Computer literate with the ability to learn and teach IT/Telephony.PC literate with advanced knowledge of Microsoft packages.Excellent team player with the ability to manage and supervise junior staff.Confidence to interact with clients up to Board level.Proactive approach to the working environment.Ability to operate sensitively in multicultural environments.Self-motivated with strong communication and interpersonal skills.Ability to maintain control during stressful situations.Positive and proactive energy, with attention to detail.Note: This description is not exhaustive, and additional duties may be assigned based on business needs. The full job description will be refined after six months in the role.As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
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Assistant Customer Services Manager - Birmingham employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Services Manager - Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Orega on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to get comfortable with your answers and showcase your skills confidently.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for customer service shine through. Share specific examples of how you've handled tough situations or improved customer experiences in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you're proactive, which is a key trait for the Assistant Customer Services Manager position.
We think you need these skills to ace Assistant Customer Services Manager - Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Customer Services Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Experience: When detailing your work history, focus on your achievements in customer relationship management and any experience with renewals or finance. We love seeing concrete examples of how you've made a difference in previous roles!
Be Personable: Let your personality shine through in your application! We’re looking for someone who’s curious and people-oriented, so don’t hesitate to share a bit about yourself and what drives you in customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant culture at Orega!
How to prepare for a job interview at Orega
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've applied them in past roles. Orega values outstanding customer relationship skills, so think of specific examples where you’ve gone above and beyond for a client.
✨Showcase Your Team Spirit
As an Assistant Customer Services Manager, teamwork is key. Prepare to share experiences where you’ve successfully collaborated with others or led a team. Highlight your ability to manage and supervise junior staff, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios related to customer enquiries or team management. Orega looks for candidates who can maintain composure under pressure, so practice articulating how you would handle stressful situations while keeping a positive attitude.
✨Familiarise Yourself with Orega’s Values
Research Orega’s culture and core values before the interview. Understanding their commitment to high standards and vibrant work environments will help you align your answers with what they’re looking for, making you a more appealing candidate.
