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- Tasks: Support the Customer Service Manager in delivering exceptional service and managing daily operations.
- Company: Join Orega, a vibrant company dedicated to creating outstanding work environments.
- Benefits: Enjoy a dynamic workplace with opportunities for growth and development.
- Why this job: Be part of a team that values collaboration, customer satisfaction, and personal development.
- Qualifications: 2-3 years of customer relationship experience and strong communication skills required.
- Other info: This role offers a chance to grow within a thriving company culture.
The predicted salary is between 30000 - 42000 £ per year.
Stockley Park, UK • Posted 22 January 2024
As an Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre.
Key Responsibilities:
- Assist CSM and Customer Service Representatives (CSR) in maintaining high customer service standards.
- Support CSM in renewals and company initiatives.
- Handle client enquiries professionally and promptly.
- Work collaboratively with the team to achieve targets.
- Ensure Centre aesthetics meet high standards.
- Assist in client move-in/out procedures and paperwork.
- Support CSM in the client renewal process.
- Oversee CSR(s) ability to handle customer/visitor enquiries.
- Manage administrative tasks, invoicing, and customer payments.
- Familiarise yourself with Centre customers for upselling opportunities.
- Perform regular housekeeping checks for a professional environment.
CSR Supervision in absence of Centre Manager:
- Manage daily tasks of the team, ensuring high standards.
- Handle aspects of invoicing, billing, and debt collection.
- Assist in marketing and setting up offices for show standards.
- Conduct Back to Work interviews and 1:1 review meetings.
- Ensure adherence to Health & Safety policies/procedures.
- Provide training and support to junior staff.
Sales and Marketing:
- Deliver Centre tours in support of CSM.
- Ensure CSR(s) understand Orega Licence Agreements.
Health & Safety:
- Remind the team of their legal responsibility for health and safety.
- Ensure adherence to Health & Safety policies/procedures.
Required Skills/Experience:
- 2-3 years of outstanding customer relationship skills.
- 1-2 years of experience in influencing client renewals and general finance preferred.
- 1-2 years of experience in a commercial environment.
- Willingness to take on a team manager role.
- Ability to demonstrate systems monitoring and compliance.
- Confident communication and presentation skills.
- Curious and people-oriented with excellent influencing skills.
- Computer literate with the ability to learn and teach IT/Telephony.
- PC literate with advanced knowledge of Microsoft packages.
- Excellent team player with the ability to manage and supervise junior staff.
- Confidence to interact with clients up to Board level.
- Proactive approach to the working environment.
- Ability to operate sensitively in multicultural environments.
- Self-motivated with strong communication and interpersonal skills.
- Ability to maintain control during stressful situations.
- Positive and proactive energy, with attention to detail.
Note: This description is not exhaustive, and additional duties may be assigned based on business needs. The full job description will be refined after six months in the role. As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
Assistant Customer Services Manager employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Services Manager
✨Tip Number 1
Familiarise yourself with Orega's core values and culture. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your experience in customer service and how you've influenced client renewals in the past. Be ready to share specific examples that highlight your skills and achievements in this area.
✨Tip Number 3
Showcase your ability to work in a multicultural environment. Think of instances where you've successfully interacted with diverse teams or clients, as this is crucial for the role at Orega.
✨Tip Number 4
Demonstrate your proactive approach by preparing questions about the role and the team dynamics. This shows your enthusiasm and willingness to contribute positively to the working environment.
We think you need these skills to ace Assistant Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to handle client enquiries, manage administrative tasks, and support a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention how your skills align with the responsibilities of the Assistant Customer Services Manager role and express your enthusiasm for contributing to Orega's success.
Highlight Relevant Skills: In your application, emphasise your communication and interpersonal skills, as well as your experience in a commercial environment. Be sure to mention any familiarity with Microsoft packages and your ability to work in multicultural settings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Orega
✨Showcase Your Customer Service Skills
As an Assistant Customer Services Manager, your ability to maintain high customer service standards is crucial. Be prepared to share specific examples of how you've successfully handled customer enquiries or resolved issues in the past.
✨Demonstrate Team Leadership Experience
Since this role involves supervising a team, highlight any previous experience you have in managing or training staff. Discuss how you motivate your team and ensure they meet their targets.
✨Familiarise Yourself with Orega's Values
Understanding the company's culture and core values will help you align your answers during the interview. Research Orega's mission and think about how your personal values resonate with theirs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle stressful situations. Prepare scenarios where you had to manage difficult clients or lead a team through a challenging task.
