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- Tasks: Support the Customer Service Manager in delivering exceptional service and managing client relationships.
- Company: Join Orega, a vibrant company focused on outstanding customer experiences.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to develop leadership skills in a supportive atmosphere.
- Why this job: Be part of a team that values collaboration and customer satisfaction.
- Qualifications: 2-3 years of customer service experience and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Stockley Park, UK • Posted 22 January 2024
Overview
As an Assistant Customer Services Manager (ACSM) at Orega, you play a crucial role in supporting the Customer Service Manager (CSM) to provide top-notch service and meet customer needs. This hands-on position involves various tasks, contributing to the overall success of the Centre.
Key Responsibilities
Customer Services
- Assist CSM and Customer Service Representative’s (CSR) in maintaining high customer service standards.
- Support CSM in renewals and company initiatives.
- Handle client enquiries professionally and promptly.
- Work collaboratively with the team to achieve targets.
- Ensure Centre aesthetics meet high standards.
- Assist in client move-in/out procedures and paperwork.
- Support CSM in the client renewal process.
- Oversee CSR(s) ability to handle customer/visitor enquiries.
- Manage administrative tasks, invoicing, and customer payments.
- Familiarise yourself with Centre customers for upselling opportunities.
- Perform regular housekeeping checks for a professional environment.
CSR Supervision in absence of Centre Manager
- Manage daily tasks of the team, ensuring high standards.
- Handle aspects of invoicing, billing, and debt collection.
- Assist in marketing and setting up offices for show standards.
- Conduct Back to Work interviews and 1:1 review meetings.
- Ensure adherence to Health & Safety policies/procedures.
- Provide training and support to junior staff.
Sales and Marketing
- Deliver Centre tours in support of CSM.
- Ensure CSR(s) understand Orega Licence Agreements.
Health & Safety
- Remind the team of their legal responsibility for health and safety.
- Ensure adherence to Health & Safety policies/procedures.
Required Skills/Experience
- 2-3 years of outstanding customer relationship skills.
- 1-2 years of experience in influencing client renewals and general finance preferred.
- 1-2 years of experience in a commercial environment.
- Willingness to take on a team manager role.
- Ability to demonstrate systems monitoring and compliance.
- Confident communication and presentation skills.
- Curious and people-oriented with excellent influencing skills.
- Computer literate with the ability to learn and teach IT/Telephony.
- PC literate with advanced knowledge of Microsoft packages.
- Excellent team player with the ability to manage and supervise junior staff.
- Confidence to interact with clients up to Board level.
- Proactive approach to the working environment.
- Ability to operate sensitively in multicultural environments.
- Self-motivated with strong communication and interpersonal skills.
- Ability to maintain control during stressful situations.
- Positive and proactive energy, with attention to detail.
Note: This description is not exhaustive, and additional duties may be assigned based on business needs. The full job description will be refined after six months in the role.
As Orega continues to grow, we strive to ensure that our culture remains vibrant and outstanding. Our core values have a huge impact on our business, the way we interact with each other and the work environments we work in.
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Assistant Customer Services Manager employer: Orega
Contact Detail:
Orega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Services Manager
✨Tip Number 1
Get to know the company inside out! Research Orega's values, culture, and recent news. This way, when you chat with them, you can show you're genuinely interested and align with their vibe.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and how it relates to the Assistant Customer Services Manager role. We want you to sound confident and enthusiastic!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the interview process or even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Assistant Customer Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Customer Services Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your People Skills: Since this role is all about customer interaction, don’t shy away from showcasing your communication and interpersonal skills. Share examples of how you've successfully managed client relationships or resolved issues in the past. We love a good story!
Be Proactive and Positive: We’re looking for someone with a proactive approach and a positive energy. In your application, mention instances where you took initiative or went above and beyond to achieve results. This will help us see your potential fit within our vibrant culture.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Orega
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've applied them in past roles. Think about specific examples where you’ve gone above and beyond for a customer, as this will show your commitment to high standards.
✨Showcase Your Team Management Skills
Since the role involves supervising junior staff, prepare to talk about your experience in team management. Share instances where you’ve successfully led a team or handled conflicts, demonstrating your ability to maintain a positive work environment.
✨Familiarise Yourself with Orega's Values
Research Orega’s core values and culture. Be ready to explain how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a difficult client or a team conflict. Practise your responses to these scenarios, focusing on your problem-solving skills and proactive approach.