Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for e-commerce enquiries and collaborate with diverse teams.
- Company: Customer service-focused company with a commitment to excellence.
- Benefits: Flexible working arrangements, competitive pay, and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and experience with Zendesk preferred.
- Other info: Perfect for proactive individuals who thrive under pressure.
The predicted salary is between 25000 - 32000 £ per year.
A customer service-focused company is seeking a Customer Service Advisor to handle e-commerce enquiries. This position requires exceptional support for customers, collaboration with various teams, and strong communication skills. Experience with Zendesk is preferred.
The role has flexible working arrangements, with office work required three days a week. Candidates must demonstrate the ability to manage multiple tasks and work under pressure. Ideal for proactive individuals ready to thrive in a dynamic environment.
Customer Support Advisor — Hybrid (Zendesk, e‑commerce) in Altrincham employer: Ordo
Contact Detail:
Ordo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor — Hybrid (Zendesk, e‑commerce) in Altrincham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about exceptional support, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Advisor — Hybrid (Zendesk, e‑commerce) in Altrincham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in e-commerce. We want to see how you've handled enquiries and supported customers in the past, so share specific examples that showcase your skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your experience with Zendesk and how you can contribute to our team.
Be Proactive in Your Writing: We’re looking for proactive individuals, so let that shine through in your application. Use confident language and demonstrate your enthusiasm for the role and the company. Show us why you’re the perfect fit!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Ordo
✨Know Your Zendesk
Make sure you brush up on your Zendesk knowledge before the interview. Familiarise yourself with its features and how it can enhance customer support. Being able to discuss specific functionalities will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to customer satisfaction.
✨Demonstrate Team Collaboration
Since the role involves working with various teams, be ready to discuss how you've successfully collaborated in the past. Share specific instances where teamwork led to positive outcomes, highlighting your ability to communicate effectively under pressure.
✨Stay Proactive and Adaptable
The dynamic nature of this role means you'll need to manage multiple tasks. Prepare to talk about how you prioritise your workload and adapt to changing situations. Showing that you thrive in fast-paced environments will make you stand out as a candidate.