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- Tasks: Support e-commerce enquiries and provide exceptional customer service.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Flexible working hours, no weekends, and hybrid work model.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity to work in a supportive environment with growth potential.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a Customer Service Advisor to support our e-commerce enquiries. This role involves providing exceptional support to customers and working with our operations, e-commerce and product teams to provide accurate answers for our customers' inquiries. The ideal candidate will possess strong communication skills, be detail-oriented, and capable of managing multiple tasks efficiently. You’ll respond to customers primarily via Zendesk email support as well as social media channels. We’re looking to launch a live-chat feature, so experience with this is preferred but not essential. Working hours are 10am-6pm, with no weekends required. Based from the Altrincham office 3 days a week, 1 day a week from our Winsford warehouse and 1 day per week working from home.
Qualifications
- Proven experience in a customer service role.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally.
- Strong analysis skills to assess customer needs and recommend suitable solutions effectively.
- Organised, detail-oriented, with the ability to manage multiple tasks simultaneously.
- Ability to work well under pressure whilst maintaining a positive attitude.
Customer Service Advisor in Altrincham employer: Ordo
Contact Detail:
Ordo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Altrincham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via email and social media, try role-playing different scenarios with a friend. This will help you feel more confident and articulate when responding to real inquiries.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate that you can handle the fast-paced environment of customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team!
We think you need these skills to ace Customer Service Advisor in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about exceptional support, make sure your written application highlights your communication skills. Use clear and professional language to convey your experience and how you can help our customers.
Be Detail-Oriented: We love candidates who pay attention to detail! When filling out your application, double-check for any typos or errors. A polished application shows us that you’re organised and take pride in your work.
Share Relevant Experience: If you've got experience in customer service, let us know! Share specific examples of how you've handled inquiries or resolved issues. This helps us see how you can fit into our team and support our e-commerce enquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Ordo
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This shows that you understand the core of the role and can apply your experience effectively.
✨Familiarise Yourself with Zendesk
Since you'll be using Zendesk for email support, it’s a good idea to get familiar with its features. If you have prior experience, prepare to share specific examples of how you used it to enhance customer interactions. If not, a quick online tutorial can help you grasp the basics.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and concisely. You might be asked to explain a complex issue or provide a solution to a hypothetical customer query. Demonstrating strong verbal and written communication skills will set you apart from other candidates.
✨Prepare for Multi-tasking Scenarios
Think of examples where you successfully managed multiple tasks at once. The interviewers will want to know how you prioritise and stay organised under pressure. Share specific instances that highlight your ability to juggle responsibilities while maintaining a positive attitude.