Senior Technology Service Manager
Full Time | £ 46,628.00 to £54,399.00 (dependent on experience)
Hybrid Southampton
Who we are
We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.
About the role
As a Senior Technology Service Manager you will play a pivotal role in ensuring the operational excellence of our Business Systems, Positioning and Applying services. You will lead and oversee Service Management processes, drive performance ensuring KPIs and customer expectations are met, ensure compliance with relevant standards and domain best-practice (including security), whilst also managing operational issues , DR readiness & risks.
What you’ll do
- Leadership: Lead on Service Management practices , fostering collaboration and high performance
- Service Management: Oversee Incident, Problem, Change & Release Management, ensuring smooth operations with minimal operational impact
- Service Level Management: Define and agree KPIs & OLAs with stakeholders, ensuring service deliverables & customer expectations are met
- Monitoring & Alerting: Ensure robust monitoring and alerting is in place for key services & components
- Configuration & Maintenance: Ensure there is accurate & consistently maintained architecture and configuration documentation with related maintenance roadmaps
- Compliance & Security: Ensure adherence to standards, regulations and best practice, including proactive vulnerability scanning and remediation
- Continuity Planning: Advocate for & support the creation of Disaster Recovery and Business Continuity plans, ensuring these are regularly reviewed & tested
- Risk & Issue Management: Log, review, and elevate operational risks and issues as needed
- Stakeholder Engagement: Lead service reviews with internal teams and external suppliers, ensuring alignment with business needs
- Project Support: Ensure operational requirements and priorities are incorporated in development activities & facilitate smooth transitions into normal operations
- Cost control: Create cost estimates, ensure costs monitored & remain within budget
What we're looking for
- Proven track record in Technology Service Management at a senior level
- Good understanding of Dynamics 365 FSCM, Dynamics 365 Customer Engagement (CE), including BFIN and BSIN integrations, and website support would be an advantage.
- Strong leadership skills with the ability to coach and develop teams and individuals
- Expertise in ITIL 4 processes - Incident, Problem, Change & Release Management
- Excellent communication and stakeholder management skills
- Ability to manage complex issues , balance multiple priorities and work effectively under pressure.
- Experience of driving service improvement initiatives and embedding best practices across technology teams.
Three principles one direction
Clear the path - Cut the noise . S implify . M ove at pace
Seek the story - Listen . Understand. Speak up
Do what matters - Focus on value
Our principles unite us in delivering our Data & Destinations strategy with more simplicity, more clarity, and renewed momentum for each other and for our customers .
They're here to create more good days , and fewer harder ones but only if each one of us plays our part .
The Rewards
We want you to love what you do and feel supported to do your best work.
Our benefits include:
- Competitive salary and pension (OS contribute up to 12.07%)
- Performance ‑ related bonus (where applicable)
- 28 days annual leave plus bank holidays (increasing with service)
- Enhanced family leave, including paid partner leave
- Hybrid and flexible working options
- Learning and development support, coaching and mentoring
- Free subscription to OS Maps and access to wellbeing support
- Volunteering leave and matched fundraising
Location & working pattern
We embrace a hybrid working model at OS, because we believe in flexibility and balance. You'll be based at our fantastic HQ in Southampton, where you'll be expected to spend a minimum of 2-3 days per week collaborating face-to-face with colleagues.
Security
OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks via the Disclosure & Barring Service (DBS).
Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.
Closing Date - Sunday 27th September 2026 at 23:59pm.
Inclusion
We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.
Research indicates that women
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Senior Technology Service Manager in Southampton employer: ordnancesurvey
Ordnance Survey is an exceptional employer located in the vibrant city of Southampton, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including mentorship through the OS Testing Guild, and are encouraged to contribute to best practices in testing while enjoying a flexible hybrid working environment. With a commitment to reliability, security, and scalability, this role not only allows for hands-on technical engagement but also positions you as a leader in shaping the future of software delivery.
